Domestic Shipping in Singapore
To support national efforts in containing the spread of COVID-19, we will be limiting manpower required to continue business operations at our warehouse. As a result, there may be minor delays in processing and shipping out your orders. We seek your understanding and patience in this matter as we all do our part to stop the spread of this pandemic.
Free International Shipping for Orders Above US$80. We ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Potential Delays & Suspension of International Shipments
COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. Please note that shipments to and from international destinations may result in longer than usual deliveries. Please check below for details for shipping to your residential country.
List of Suspended Destinations
International shipments to the following destinations have been suspended. If you have an order with us that has not been shipped and do not wish to wait, just reach out to firstname.lastname@example.org and we'll gladly refund it to you. Otherwise we'll hold on to your order and ship it out to you as quickly as we can once the suspension is lifted.
|[AD] Andorra||[AG] Antigua and Barbuda||[AI] Anguilla||[AN] Netherland Antilles/Bonaire/
|[AS] American Samoa||[AX] Aland Islands||[AZ] Azerbaijan||[BA] Bosnia Herzegovina|
|[BB] Barbados||[BD] Bangladesh||[BJ] Benin||[BL] Yemen|
|[BM] Bermuda||[BN] Brunei Darussalam||[BO] Bolivia||[BQ] Dutch Caribbean and
|[BS] Bahamas||[BT] Bhutan||[BV] Bouvet Island||[BZ] Belize|
|[CF] Central African Rep||[CK] Cook Island - New Zealand||[CM] Cameroon||[CV] Cape Verde|
|[CY] Cyprus||[DJ] Djibouti||[DM] Dominica||[DO] Dominican Republic|
|[EC] Ecuador||[FJ] Fiji||[FK] Falkland Island||[FM] Micronesia|
|[FO] Faroe Islands||[GD] Grenada||[GF] French Guiana||[GG] Guernsey Island and Alderney|
|[GI] Gibraltar||[GL] Greenland||[GM] Gambia||[GN] Guinea Rep|
|[GP] Guadeloupe (including
|[GU] Guam||[GW] Guinea Bissau||[GY] Guyana|
|[HN] Honduras||[HR] Croatia||[HT] Haiti||[IC] Canary Island (SPX only)|
|[IM] Isle of Man||[JE] Jersey||[JM] Jamaica||[KI] Kiribati|
|[KM] Comoros||[KN] Saint Kitts and Nevis||[KV] Kosovo (KV)||[KW] Kuwait|
|[KY] Cayman Island||[LC] Saint Lucia||[LI] Leichtenstein||[LK] Sri Lanka|
|[LS] Lesotho||[LY] Libya||[MC] Monaco||[MD] Moldova|
|[ME] Montenegro||[MF] St Martin||[MH] Marshall Island||[ML] Mali|
|[MN] Mongolia||[MP] Mariana Island||[MQ] Martinique||[MR] Mauritania|
|[MS] Montserrat||[MW] Malawi||[NC] New Caledonia||[NF] Norfolk Island|
|[NI] Nicaragua||[NP] Nepal||[NR] Nauru||[NU] Niue|
|[PA] Panama||[PE] Peru||[PF] French Polynesia||[PG] Papua New Guinea|
|[PH] Philippines||[PM] Saint Pierre and Miquelon||[PS] Palestine||[PW] Pacific Islands (Palau)|
|[PY] Paraguay||[RW] Rwanda||[SB] Solomon Island||[SJ] Svalbard and Jan Mayen|
|[SL] Sierra Leone||[SM] San Marino||[SR] Suriname||[ST] Sao Tome & Principe|
|[SZ] Swaziland||[TC] Turks & Caicos Island||[TD] Chad||[TF] French Southern Territories|
|[TJ] Tajikistan||[TK] Tokelau||[TL] Timor-Leste||[TM] Turkmenistan|
|[TO] Tonga||[UM] US outlying Islands||[UY] Uruguay||[VA] The Vatican City State|
|[VC] Saint Vincent and
|[VE] Venezuela||[VG] British Virgin Islands||[VI] U.S.Virgin Islands|
|[VU] Vanuatu||[WF] Island Of Wallis (Wallis
& Futuna Islands)
|[WS] Samoa||[XC] Curacao (Netherlands)|
|[XM] Sint Maarten (Netherlands)||[XZ] Kosovo||[YT] Mayotte||[ZR] Zaire (Congo Republic)|
|[BW] Botswana||Corsica||[IQ] Iraq||[MV] Maldives|
|[ZA] South Africa||[TN] Tunisia||[CU] Cuba||[CW] Curacao|
|[RS] Serbia||[ZW] Zimbabwe|
Details of Service Disruptions (Last updated: 1 July 2020 10:03)
1. Albania – Update on force majeure situation
Albanian Post has advised that the Albanian Government has now declared the state of emergency to be over, but is continuing to enforce measures aimed at minimizing the spread of COVID-19.
Although the force majeure situation remains in place, Albanian Post is endeavouring to meet delivery standards (including delivery time and other quality parameters) for letter-post, parcel-post and EMS items.
2. Argentina – Measures to limit the spread of COVID-19
Correo Argentino has advised that the Argentinean Government has extended the period of obligatory social isolation until 27 April 2020. However, the postal service, as an essential service provider, has been exempted. As a result, Correo Argentino, will remain open for business and will provide its services as well as it can.
Notwithstanding its reduced workforce, Correo Argentino has made arrangements to guarantee the continuation of its key services. Also, as part of health and safety measures to limit the spread of COVID-19, no letter-post, parcel-post or EMS items will require signatures upon delivery. Instead, the postman/postwoman will ask the addressee for a piece of ID and will note down the number in the signature field.
Correo Argentino citing force majeure, will be unable to guarantee delivery service standards for all categories of inbound and outbound mail.
3. Armenia – Measures to limit the spread of novel coronavirus (COVID-19)
“Haypost” CJSC has advised that owing to the suspension of flights resulting from the outbreak and spread of COVID-19, it expects serious delays in processing of inbound and outbound mail from 19 March 2020 until further notice. This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail. For safety reasons, delivery may be performed via methods that restrict direct contact. For all postal items requiring signature on delivery, the addressee’s signature may be replaced in the signature field by the postman/postwoman’s signature, together with the delivery code.
4. Australia – Measures taken to minimize the spread of COVID-19
Australia Post has advised that its daily operations are being affected by precautionary measures imposed by the government requiring individuals affected by COVID-19 to self-isolate, and disruption of the services offered by airlines and other transportation providers. This is having a direct impact on service quality for both international inbound and outbound mail.
Australia Post is therefore declaring a situation of force majeure for all international letter.
5. Austria – Latest developments resulting from the COVID-19 pandemic
Österreichische Post AG has updated that in accordance with the measures taken to minimize the spread of novel coronavirus (COVID-19), the Austrian government has introduced measures including self-isolation, social distancing, advising people to work from home and restricting travel. For this reason, service delivery standards and times can no longer be guaranteed in Austria.
In addition, where possible, Österreichische Post AG is suspending signature-on-delivery for inbound items in order to avoid human contact. Consequently, all items that require the addressee’s signature are now deposited in the addressee’s mailbox or in a secure location on the addressee’s premises, with signature by the postman/postwoman on their portable device. In cases where items are delivered to the recipient in person, the postman/postwoman will likewise sign on the recipient’s behalf.
6. Belgium – Measures to minimize the spread of novel coronavirus (COVID-19)
Bpost has advised that international and domestic operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:
- Post offices will remain open in general, but will be closed on Saturdays;
- For domestic and inbound international items that would normally require a signature, the postwoman or postman will sign for delivery in place of the customer (but in the customer’s presence);
- bpost is no longer able to guarantee delivery times, standard rules for signature on delivery, or availability of tracking data for shipments.
7. Belarus – Disruption of services
The designated operator of Belarus has advised that there is major impact on quality of service for all types of inbound and outbound mail owing to measures taken concerning COVID-19. It can no longer guarantee service delivery standards.
8. Brazil – Measures to limit the spread of the novel coronavirus (COVID-19)
Correios has advised that the Brazilian Government has introduced a series of measures to minimize the spread of the novel coronavirus (COVID-19). These measures include self-isolation, social distancing, advising people to work from home, and restrictions on travel. Consequently, Correios hereby advises that there may be a severe impact on service quality for international inbound and outbound services. Correios can no longer guarantee the service delivery standards. Pursuant to its commitment to preserving the health and safety of the population and its employees, Correios will be making changes to its delivery procedures to help contain the spread of the virus. Until further notice, all postal items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient.
9. Bulgaria (Rep.) – Measures taken to limit the spread of novel coronavirus (COVID-19)
Bulgarian Posts plc has advised that the Bulgarian Government declared a state of emergency on 13 March 2020, and has introduced various measures such as self-isolation, social distancing, advising people to work from home and restricting travel, with the aim of minimizing the spread of COVID-19. In view of this, Bulgarian Posts can no longer guarantee service delivery standards.
10. Burkina Faso – Delays in mail processing and delivery
La Poste BF has advised that owing to government measures to combat the spread of COVID-19 and the declaration of a case of force majeure, the processing and delivery of mail is subject to delays, which will affect quality of service.
11. Canada – Update on the measures taken to minimize the spread of the novel coronavirus (COVID-19)
Canada Post has provided update of additional measures being taken in response to the spread of COVID-19.
In order to eliminate interaction with customers at their doorstep and in accordance with physical distancing requirements, Canada Post has implemented revised delivery procedures. Only international inbound items requiring the payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item for collection. All other international items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient. This change eliminates the need for signature at the doorstep and greatly reduces the number of parcels sent to Canada Post offices for collection.
12. Chile – Measures and restrictions to limit the spread of COVID-19
CorreosChile has advised of the following measures, effective as of 17 March 2020, that apply to all postal items:
- Owing to a lack of international air transport capacity, CorreosChile is unable to dispatch international outbound mail. This applies to all countries except Argentina, Bolivia, Brazil, Colombia, Ecuador, Paraguay and Uruguay;
- International inbound mail addressed to Easter Island will no longer be accepted;
- There will be delays in the processing and delivery of international inbound mail;
- Signature on delivery for international inbound mail will be suspended and replaced by delivery methods that limit direct physical contact.
These measures are a result of the reduced workforce across the logistics chain and of domestic and international flight connections in the light of the spread of COVID-19.
Due to the new Covid cluster in Beijing, the delivery service in Beijing might be impacted due to strict security control that couriers are not allowed to enter. Please ensure shipper to provide the correct consignee’s cell phone number on the airway bill for the successful delivery. Otherwise, it would lead to the delivery and clearance delay.
14. Colombia – Measures to limit the spread of COVID-19
Servicios Postales Nacionales S.A. 4-72 has advised that owing to the emergency resulting from the spread of the novel coronavirus (COVID-19), there will be significant delays in all of its international inbound and outbound letter-post, parcel-post and EMS services. This is specifically due to the fact that:
- Airlines have halted flights to Europe, Asia, Africa and certain countries in Latin America and the Caribbean with immediate effect and until further notice, citing force majeure;
- Operations more broadly, including those relating to letter post and parcel post, will be subject to national government measures and restrictions and any changes in the national security situation;
- Mail will no longer be accepted or handled on Saturdays at the mail processing centre in Bogota, nor at regional operational centres;
- Delivery staff will work 50% from Monday to Saturday;
- Temporary measures will be introduced to minimize human contact in the delivery of letter- post, parcel-post and EMS items that would ordinarily require the recipient’s signature;
- Customer service opening hours will be subject to change;
- Over 80% of administrative staff will be working from home.
15. Costa Rica – Update on measures to combat COVID-19
Correos de Costa Rica S.A. has advised the following measure taken to address the COVID-19 pandemic:
When delivering items with a signature requirement, the postman checks the identity document of the person taking receipt and records their name and ID number in the delivery list or on the electronic device.
16. Czech Rep. – Measures to minimize the spread of COVID-19
Česká Pošta s.p. has advised that the Czech Government has introduced a series of measures to minimize the spread of the novel coronavirus (COVID-19). These measures have a severe impact on international inbound and outbound service quality and Česká Pošta can no longer guarantee the service delivery standards.
Pursuant to its commitment to preserving the health and safety of the population and its employees, Česká Pošta has made the following changes to its delivery procedures to help contain the spread of the virus:
- International registered mail and parcels are delivered according to standards, if possible with measures that minimize interpersonal contact;
- International and domestic EMS delivery at the weekend and on public holidays is suspended for the moment;
- Domestic registered mail (with no additional services, such as written proof of delivery, etc.) with an unsuccessful delivery attempt will, if possible, be inserted in the addressee’s mailbox. Items that do not fit in the mailbox will be stored at the post office with an extended storage period. A notification, including instructions, will be inserted in the mailbox. The same applies to ordinary mail, including small packages;
- International and domestic items requiring a signature will be delivered with the use of envelopes for identification and signature provided by the recipient to minimize interpersonal contact. Items with an unsuccessful delivery attempt will be stored at the post office with an extended storage period and a notification will be inserted in the mailbox. In addition, all delivery offices have reduced their working hours (operational until 16.00) and are closed at weekends. All post offices in areas placed under quarantine are closed.
17. Denmark – Update on measures to minimize the spread of COVID-19
Post Danmark (PostNord Denmark) has updated that as a measure to limit the transmission of the COVID-19 virus, it has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit human contact, with immediate effect.
18. El Salvador – Entire territory under quarantine
Correos de El Salvador has advised that in view of measures adopted by the government of El Salvador through Executive Order 13 (2020) to reduce the spread of the novel coronavirus (COVID-19), the entire territory of El Salvador is under quarantine until 1 April 2020, or until a later date that will be communicated in due course. Correos de El Salvador will conduct its activities in line with these strict government measures.
In order to minimize human contact and protect its workers, Correos de El Salvador considers it necessary to significantly reduce its workforce across the logistics chain (from labelling to delivery). As a result, correspondence of all kinds will not benefit from the usual rapidity of service, and Correos de El Salvador requests that it be exempt from the UPU’s delivery time and quality measurement requirements. Naturally, access to post offices is also subject to restrictions and special conditions as part of the preventive measures and for the protection of both staff and customers of Correos de El Salvador.
19. Estonia – Lifting of the state of emergency
Estonian Post has advised that the Estonian Government ended the state of emergency on 17 May 2020 and all postal services will therefore resume as normal.
Estonian Post would like to indicate that, with effect from 12 June, all inbound items will be delivered as follows:
20. Eswatini – Extension of partial lockdown
Eswatini Posts & Telecommunications Corporation (EPTC)has advised that following the declaration of COVID-19 as a global pandemic, EPTC has been impacted as follows:
The country has been on partial lockdown, which was initially scheduled to end on 18 May 2020. However, owing to an increase in the number of new cases of people contracting the virus, the government of Eswatini has extended the lockdown by one month, until 19 June 2020.
During the partial lockdown, limited postal services are being offered.
Consequently, delivery standards are not being met.
21. France – Update on measures to limit the spread of COVID-19
La Poste has advised that on 1 June 2020, the French Government issued decree No. 2020-663 of 31 May 2020, setting out the general measures necessary to combat the COVID-19 pandemic as part of the state of health emergency in place until 10 July.
Social contact will be subject to restrictions until 10 July.
The confinement measures are still being lifted gradually in Paris (75) and the surrounding area (departments 77, 78, 91, 92, 93, 94 and 95), where the main mail processing sites, including international and airport mail centres, are located. The French overseas departments of Guiana (973) and Mayotte (976) are also still subject to strict measures.
La Poste is still required to ensure that its staff comply with social distancing measures, both among themselves and when dealing with customers. It must also take into account staff absences, owing to the fact that schools have reopened on a very limited basis. La Poste is making every effort to ensure the delivery of letter post and to resume the delivery of priority items, parcels, daily newspapers and registered letters, as well as collections from post boxes, six days out of seven, from Monday to Saturday. However, this resumption remains gradual and delivery times cannot yet be guaranteed.
The confinement measures in place for certain categories of staff throughout France, and in particular in the areas mentioned above, prevent compliance with delivery times and collection of the addressee’s signature, and may thus result in processing and delivery delays throughout the country.
Furthermore, for storage reasons and until the situation returns to normal, La Poste asks that the sending of heavy and bulky parcels continue to be limited as far as possible. This applies to parcels exceeding 20 kg in weight and whose longest dimension exceeds 1 m and/or whose three dimensions combined exceed 1.5 m (i.e. L+W+H must be less than 1.50 m).
22. Georgia – Extension of measures to minimize the spread of COVID-19
Georgian Post has advised that with effect from 16 March 2020, the Government of Georgia has taken measures to reduce the spread of the novel coronavirus (COVID-19). As these measures include the self-quarantine of staff, significant delays are to be expected in the delivery of all inbound mail.
In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of all postal items that would ordinarily require the addressee’s signature on delivery for security reasons. Consequently, it will not be mandatory for Georgian Post to collect and provide written proof of delivery.
Georgian Post LLC has advised that the Georgian Government has decided to extend the period of application of the measures aimed at reducing the spread of COVID-19 until 22 May 2020.
23. Germany – Update on measures to limit the spread of COVID-19
Deutsche Post has updated that in addition to the measures already communicated, it has implemented supplementary measures to reduce direct interaction with customers at their doorstep, in accordance with physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection.
24. Greece – Update
Hellenic Post (ELTA) has advised that owing to quarantine cases, traffic disruption and restrictions, compulsory days off work for health reasons, all as consequences of COVID-19, Hellenic Post faces major difficulties in mail collection and delivery.
25. Guatemala - Measures to prevent the spread of COVID-19
Due to government measures to prevent the spread of COVID-19, the General Directorate of Posts and Telegraphs will be operating with 50% of its normal staff until 12 April 2020 (subject to extension).
All post offices have been closed, and only home deliveries are being provided by the reduced staff, with appropriate steps taken to protect employees and customers. These measures will result in delays to deliveries, quality of service for all types of inbound and outbound mails is affected, and service delivery standards cannot be guaranteed.
26. Hong Kong, China – Further measures to limit the spread of COVID-19
Hongkong Post has updated that it has temporarily changed its delivery process for all items requiring signature on delivery. With effect from 28 March 2020, for postal items requiring signature on delivery, when performing at-the-door delivery, the postman or postwoman will not obtain a signature from the recipient to reduce human interaction. In case of an unsuccessful at-the-door delivery attempt, the recipient will receive a notification requesting him/her to collect the item at a designated post office, in accordance with the normal procedure. The collection arrangements at the post office remain unchanged.
Hongkong Post has also temporarily suspended the advice of delivery service for incoming mail items to Hong Kong.
27. Hungary – Measures to limit the spread of COVID-19
Magyar Posta has advised that, on Monday, 16 March 2020, the Government of Hungary declared a state of emergency, lasting 30 days, in order to reduce the risk of the spread of the novel coronavirus (COVID-19). Consequently, Magyar Posta can pursue its activities only in compliance with the strict ad hoc measures implemented by the government. Magyar Posta is no longer able to guarantee compliance with delivery standards for all categories of mail items (letter-post, parcel-post and EMS items) until further notice. Magyar Posta is working continuously to improve the situation. International and domestic operations will continue to operate normally insofar as possible.
28. Iceland – Measures to minimize the spread of COVID-19
Iceland Post has advised that it has suspended signature on delivery for inbound items as of 19 March 2020. Delivery will be conducted via methods that limit direct contact. These special measures have been implemented in order to reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep staff and customers safe by avoiding human contact.
29. Indonesia – Measures to minimize the spread of COVID-19
Pos Indonesia has advised of some important measures taken by the Indonesian Government to minimize the spread of COVID-19, including instructing people to stay at home and to practice social distancing. Home working has been implemented for the public and private sectors. A number of commercial flights to and from Indonesia’s international airports have also been suspended until further notice. Consequently, Pos Indonesia operations, for all outbound and inbound mail are disrupted. Delivery standards cannot be guaranteed; addressee signature on delivery of inbound items has been suspended.
30. India – Update on measures to limit the spread of COVID-19
India Post has advised that the lockdown resulting from the COVID-19 crisis has been extended, though with certain relaxations.
India Post continues to accept inbound international mails; however, owing to limited domestic transport capacity, it still cannot guarantee to meet service delivery standards.
31. Italy – Extension of measures taken to minimize the spread of the COVID-19
If the addressee cannot be contacted, or in the case of parcels addressed to businesses, cultural institutions, commercial activities and other entities that are temporarily closed in accordance with the Prime Ministerial Decree of 25 March 2020, items can be returned to sender after the first delivery attempt.
The list of the most affected municipalities is updated regularly and is available on the following page of the Poste Italiane website: www.poste.it/emergenza-covid19.html.
Furthermore, in order to minimize the spread of COVID-19 and protect employees’ health by enabling processing by a single person, only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice. However, these restrictions do not apply to donations.
Poste Italiane has advised that the Italian Government has further extended the period of application of the measures aimed at minimizing the spread of COVID-19 until 3 May 2020.
32. Ireland – Measures to limit the spread of novel coronavirus (COVID-19)
An Post has advised that it has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit direct contact, with immediate effect. These special measures have been implemented in order to reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep staff and customers safe by avoiding human contact.
33. Islamic Republic of Iran – Measures and restrictions to limit the spread of COVID-19
The government of the Islamic Republic of Iran has declared the necessity for provision of public services from 24 March 2020 by observing reduction in traffic and minimum attendance of staff, Iran National Post is doing its best to provide customers with postal services and deliver items to addressees as quickly as possible while taking all measures necessary to avoid the spread of COVID-19 in order to protect staff and customers.
The current situation will have repercussions in terms of quality of service for all types of inward and outward mail which will lead to expected delays in the delivery of all inbound mail (letter-post, parcel-post and EMS items.
34. Israel – Measures to limit the spread of novel coronavirus (COVID-19)
Israel Postal Company has updated that with a view to minimizing the spread of COVID-19, the Israeli Ministry of Health has introduced measures including self-isolation, limitation of the number of personnel working at the workplace, advising people to work from home and restricting travel.
Israel Postal Company will, however, continue to process incoming and outgoing mail, giving priority to premium services such as EMS and PRIME, and will make every effort to ensure the regular distribution of mail. However, due to the above restrictions, Israel Postal Company can no longer guarantee service delivery standards.
In addition, since 17 March 2020, a signature is no longer required for items requiring signature on delivery, and such items will be left at the door after being scanned and photographed to prove that delivery has been made. If possible, the name of the addressee will be recorded.
35. Jordan – Measures taken to limit the spread of COVID-19
Jordan Post Company has advised that the Jordanian Government has eased the lockdown with effect from 6 June 2020, and public sector workers have been back at work since 26 May. Jordan Post is continuing to take steps to ensure the safety of staff and customers.
With regard to inbound mail, all incoming items are being sanitized, and no signatures are being required for letter-post, parcel-post or EMS items.
The COVID-19 pandemic will continue to have a major impact on operations, and consequently on quality of service for all types of inbound and outbound mail.
36. Kazakhstan – State of emergency
Kazpost JSC has advised that a state of emergency has been declared throughout the country from 16 March to 15 April 2020 and a quarantine regime has been imposed in the cities of Nur-Sultan and Almaty in response to the COVID-19 pandemic. Delays in mail delivery to all areas are expected.
37. Latvia – Update on measures to minimize the spread of COVID-19
Latvijas Pasts has advised that the Latvian Government has lifted the state of emergency with effect from 10 June 2020. Some of the restrictions in place to prevent the spread of COVID-19 have thus been relaxed, and the situation is gradually returning to normal.
However, the processing of postal items may still be subject to significant delays. Accordingly, the restrictions regarding service standards continue to apply, and the force majeure situation remains in force.
38. Lithuania – Update on measures to limit the spread of COVID-19
Lithuania Post has advised that the Lithuanian Government has lifted the quarantine regime as from 17 June 2020.
However, measures to prevent the spread of COVID-19 may still result in staff shortages or temporary suspension of the work of some post offices.
Lithuania Post will continue to provide services according to safety guidelines, but all letter-post, parcel-post and EMS items requiring signature on delivery will be delivered to the addressees directly, and addressee signatures will be collected (except in cases where the addressee is isolating).
Operational conditions remain difficult and this may also cause delays. Accordingly, the usual service delivery standards still cannot be guaranteed, and the force majeure situation remains in force.
39. Luxembourg – Suspension of signature on delivery
Post Luxembourg has advised of the measures taken to minimize the spread of the novel coronavirus (COVID-19). International and domestic operations will continue as normal insofar as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:
- In general, post offices will remain open (with the exception of 21 post offices), but will be closed on Saturdays;
- For all postal items requiring signature on delivery, the addressee’s signature will be replaced by the postman/woman’s signature, together with the delivery code, in the signature field.
- Post Luxembourg is no longer able to guarantee delivery times or comply with standard rules for signature on delivery.
40. Madagascar – Measures to limit the spread of the novel coronavirus (COVID-19)
The Government of Madagascar has extended the state of emergency in the country until 19 April 2020. All measures already taken by the government have been reinforced including the suspension of all passenger flights, strict limitation of personal movements, and prohibition of all forms of public transport, in order to minimize person-to-person contacts.
TPost offices are continuing to operate with a minimum level of service only. Mail deliveries (letter-post, parcel-post and EMS items) are taking place, but with delays.
Under these circumstances, Paositra Malagasy will not be able to guarantee quality of service for inbound and outbound mail (letter-post, parcel-post and EMS items).
41. Malaysia – Measures taken to minimize the spread of the novel coronavirus (COVID-19)
Pos Malaysia has advised that owing to the outbreak of COVID-19 and the Restricted Movement Order enacted by the Malaysian Government, delays are expected in processing, transportation and delivery of both incoming and outgoing international shipments of all postal items.
All postal items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest. This temporary measure came into force from 16 March 2020 and remains in effect until further notice. For delivery of items to a mail room, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.
42. Malta – Measures taken to minimize the spread of the novel coronavirus (COVID-19)
MaltaPost has advised that, in accordance with measures taken to minimize the spread of the novel coronavirus (COVID-19), all postal items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. For these items, the postman/woman will ask for the recipient’s name and ID number, and this information will be entered by the postman/woman in the signature field on the registration barcode sticker. This temporary measure will be effective from 17 March 2020 until further notice.
43. Mauritius – End of national lockdown
Mauritius Post has advised that the sanitary curfew imposed by the Government of Mauritius due to COVID-19 was lifted at midnight on Saturday, 30 May 2020. Most economic activities have now resumed, but with some restrictions.
All postal activities are operational, but the government’s health directives are being strictly observed.
Delivery of all postal items will be strictly in line with the national health guidelines laid down by the government. Registered letter-post, parcel-post and EMS items will be delivered against signature, with social distancing measures applied.
However, as quality of service, including delivery times still cannot be fully guaranteed. Therefore, the force majeure situation is being extended until further notice.
44. Mexico – Service disruptions
Correos de México has advised that owing to the cancellation of international flights from Mexico to South America and to other continents, including Africa, Asia and Europe, it is facing significant disruption to its operations. This disruption will have a direct impact on quality of service in relation to both inbound and outbound mail. Consequently, Mexico is declaring a situation of force majeure in relation to all international consignments, as a result of the COVID-19 pandemic and its effects on services worldwide.
45. Morocco - Measures taken to minimize the spread of COVID-19
Poste Maroc has advised that due to the suspension of international commercial air traffic, it is suspending exports of all postal items until normal flight operations resume. Incoming mail has been processed and delivered as normal. However, following steps taken to limit the spread of COVID-19, and for public health and safety reasons, delivery services may suffer certain delays, because of limited staff numbers in processing and delivery centres. Postal items are being delivered without the addressee's signature being requested. For such items, postmen/postwomen will ask the addressee for their identity card number and record it.
46. Netherlands – Changes of delivery procedures
PostNL has advised that owing to the COVID-19 situation in the Netherlands, it has made some further changes to the delivery procedure for all international inbound items that would normally require a signature.
PostNL changed its handover procedure in line with Dutch Government guidance as of 16 March 2020. Since that date, it has no longer provided a recipient’s signature for registered items, parcels or EMS items. As PostNL is committed to ensuring the delivery of these items to its customers, alternative proofs of delivery were implemented, based on different sources of handover confirmation: these may be the signature of the delivery person, the last three digits of the addressee’s identity card, or simply a proof of delivery scan event.
47. New Zealand – Changes on delivery process
New Zealand Post has updated that to minimize the spread of the novel coronavirus (COVID-19), a number of measures have been implemented to ensure the safety of both customers and staff, effective until further notice. These include the following:
- Delivery changes: New Zealand Post has changed the way in which items requiring signature are delivered, so as to eliminate the need for customers to use scanners. The delivery staff will knock at the door as usual, step back away from the door, and ask for the recipient’s name to record proof of delivery. In this way, the need for any physical contact is eliminated.
- Over-the-counter services have been discontinued with effect from 25 March. This will help to reduce the risk of social transmission of the virus for both staff and customers. It will also mean a reduction in the capacity to accept international outbound items, and a reduction in export volumes is therefore to be expected while alert level 4 remains in effect.
- Businesses that are deemed to provide essential services are still able to send their products.
- Owing to the suspension of many flights and the resulting reduction in transport capacity, New Zealand Post is limited in its ability to send outbound mail (letter-post, parcel-post and EMS items) to a number of Union member countries.
New Zealand Post can no longer guarantee service delivery standards.
48. North Macedonia - Measures taken to minimize the spread of COVID-19
Post of North Macedonia has advised that the government has officially declared a state of emergency for 30 days from 19 March 2020 (period subject to extension). This situation will have a major impact on operations, and quality of service for all types of inbound and outbound mail is affected. Service delivery standards cannot be guaranteed.
49. Poland – Measures to minimize the spread of novel coronavirus (COVID-19)
Poczta Polska has advised that updated measures aimed at slowing the spread of COVID-19 have been implemented in Poland and will continue to affect its services.
These updated measures came into force on 28 May 2020, and will remain in force until further notice. There are no significant changes and they are as follows: registered letter-post items without advice of delivery can be delivered to the addressee's mailbox (the delivery is recorded in the IT system), while parcels and insured parcels, including advice of delivery and courier items (EMS), are delivered with signature. If the recipient refuses to sign, the last four digits from the ID document, as well as the type of ID and the exact name of the receiver, are placed in the delivery card by the courier/postman. Registered letter-post items with advice of delivery are delivered to the addressee or authorized person after verification of their ID document (the last four digits from the ID and the type of ID are placed in the delivery card as well the exact name of the receiver instead of signature). These measures and administrative or other decisions that may exclude particular areas from delivery of mail will of course affect operations and the quality of services provided by Poczta Polska.
50. Portugal – Extension of measures to minimize the spread of novel coronavirus (COVID-19)
To minimize contact and in accordance with physicaldistancing requirements, CTT Correrios de Portugal will deliver registered mail into mailboxes with the exception of registered mail with associated special services.
Additional measures have been implemented whereby items subject to a delivery notice are now available for collection at CTT Correios de Portugal outlets and post offices for a longer period of time, namely 15 working days.
CTT Correios de Portugal has advised that the Portuguese Government has extended the measures aimed at combating the spread of COVID-19 until 2 May 2020. The service restrictions and situation of force majeure are extended until further notice.
51. Republic of Korea - Delay of shipments to Republic of Korea
Due to outbreak of COVID-19, many airlines had announced that they will reduce or stop flights to and from Republic of Korea. Please expect delay in processing and delivery for all shipments to and from Republic of Korea.
52. Romania – Additional measures in response to COVID-19
CN Poșta Română SA has advised that the state of emergency in Romania is being replaced by a state of alert with effect from 15 May 2020. Therefore, the situation of force majeure previously declared by Poșta Română is being extended until further notice.
Consequently, Poșta Română is still not able to guarantee service delivery standard on mail services.
53. Russian Federation – Inability to comply with delivery standards
Russian Post has advised that owing to the quarantine measures implemented in Moscow to minimize the spread of the novel coronavirus (COVID-19) and the fact that the principal office of exchange for imports is located in Moscow, Russian Post is unable to guarantee compliance with delivery standards.
As a result, Russian Post is invoking a situation of force majeure with regard to quality of service and remuneration for all categories of mail item (letter-post, parcel-post and EMS items) until further notice.
54. Senegal – Delivery delays
La Poste du Sénégal has advised that in view of the novel coronavirus (COVID-19) pandemic, measures to close the borders and restrict travel have been implemented by the Government of Senegal and the airlines. These decisions will have a significant impact on shipment and delivery times for all postal items. Consequently, La Poste du Sénégal is unable to guarantee compliance with delivery standards.
55. Slovakia – Measures to limit the spread of the COVID-19
Slovenská pošta has advised that the Slovak Government has announced a four-phase plan to relax social distancing restrictions.
As such, with effect from 23 April 2020, collection of signature on delivery for inbound items where required has resumed. Items are delivered to an outdoor location if possible, and recipients are required to observe certain rules (face covering, use of own pen, social distancing). Such deliveries are not made to customers who are quarantined. Delivery staff will not deliver items to individual apartments; they will ring the bell at the main entrance of the apartment building.
For items received from 1 May 2020 onwards, standard collection arrangements will resume, but with a collection period of 18 calendar days. If it is not possible to deliver the item owing to quarantine measures, it will be returned to the sender with reason for return indicated as "quarantine".
56. Slovenia – Resumption of postal services
Pošta Slovenije has advised that the COVID-19 epidemic is deemed to have ended in Slovenia as of 15 May 2020. Nevertheless, the Government of Slovenia has maintained the measures aimed at preventing the spread of the coronavirus, pending a review on 31 May 2020.
Postal services are now returning to normal. All postal items will continue to be delivered in line with national health guidelines. Registered letters, parcels and EMS items will be delivered and a signature collected whilst respecting social distancing measures.
Consequently, Pošta Slovenije is declaring the situation of force majeure to be at an end, with effect from 1 June 2020.
57. Spain – Extension of the state of alert
Correos y Telégrafos has advised that the Spanish Government has extended the state of alert until 21 June 2020. This is to be the final such extension.
This will continue to have a major impact on operations. Consequently, until further notice, Correos y Telégrafos remains unable to guarantee quality of service for all types of inbound and outbound mail and apply standard rules for items requiring signature on delivery.
58. Sudan – Measures to combat COVID-19
Sudan Post has advised that owing to government measures to combat the spread of COVID-19 and the declaration of a case of force majeure, the processing and delivery of mail is subject to delays, which will affect quality of service.
59. Sweden – Update on measures to minimize the spread of COVID-19
Sweden Post (PostNord Sweden) has updated that as a measure to limit the transmission of the COVID-19 virus, Sweden Post (PostNord Sweden)has suspended signature on delivery for inbound items, with the exception of items that are delivered through a retail outlet. Delivery will be conducted via methods that limit human contact, with immediate effect.
60. Switzerland – Measures to limit the spread of the COVID-19
Swiss Post has advised that as part of measures to minimize the spread of the novel coronavirus (COVID-19) and in accordance with the guidelines issued by the Swiss Government, Swiss Post has had to change its delivery process for all items requiring signature on delivery.
With effect from 16 March 2020, all postal items requiring signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards.
61. Thailand – Partial return to normality
Thailand Post has advised that the Thai Government has lifted the night-time curfew as from 15 June 2020, and the situation is gradually returning to normal.
Thailand Post is accepting inbound mails as usual and delivering them in compliance with government-mandated measures to prevent the spread of COVID-19.
62. Togo – Measures to limit the spread of the novel coronavirus (COVID-19)
The Togolese Government has implemented new measures to limit the spread of COVID-19 including restricted movement and curfews.
These various measures will impact upon the collection, transmission and delivery of mail. Consequently, the Togo Postal Corporation will no longer be able to fulfil its obligations in terms of mail processing standards, or guarantee quality of service for letter-post, parcel-post or EMS items, until the situation returns to normal.
63. Turkey – Force majeure
Turkish PTT Corporation has declared a situation of force majeure with immediate effect, and delays are also to be expected for all inbound and outbound postal items.
64. Uganda – Impact of measures against the spread of COVID-19 on postal operations
Uganda Post has advised that precautionary measures have been implemented by the Government of Uganda and the Ministry of Health in order to limit the spread of the coronavirus (COVID-19).
These measures are having an impact on its operations, processing and delivery of international mail throughout Uganda Post’s network.
Uganda Post can no longer guarantee the service delivery standards and has declared a situation of force majeure with regard to letter post, parcel post and EMS.
65. Ukraine – Update on measures to minimize the spread of COVID-19
Ukrposhta has advised that the previously announced state of emergency across the country, initially due to end on 24 April 2020, has now been extended until 11 May 2020.
Ukrposhta is maintaining its operations, with measures in place to protect staff and customers. As these measures include self-quarantine of staff, delays are to be expected in the delivery of all inbound mail. It will not be mandatory for Ukrposhta to collect and provide written proof of delivery; registered postal items (other than summons) will be left in addressees' mailboxes, and inbound international postal items will be stored at post offices free of charge until the end of the state of emergency.
66. United Arab Emirates – Update on measures to limit the spread of COVID-19
Further to earlier announcement, Emirates Post has advised that it is carrying out contactless deliveries during the COVID-19 pandemic.
For deliveries over the post office counter, the customer inserts his or her Emirates ID in a card reader, which records the name of the person collecting the item.
For deliveries to the addressee’s premises, the courier confirms the recipient’s name by asking to see ID. The courier records the name and hands over the item.
Emirates Post has advised that the government of the United Arab Emirates has extended the state of alert until further notice, in order to reduce the risk of the spread of COVID-19. Measures and restriction taken earlier on postal service will continue.
67. United Kingdom – Update on measures to limit the spread of COVID-19
Royal Mail Group (Royal Mail and Parcelforce Worldwide) has advised that as part of UK measures to minimize the spread of COVID-19, they have had to change their delivery process for all postal items requiring signature on delivery. As from 13 March 2020, items requiring a signature on delivery will not always be signed for by the recipient. Instead, in these exceptional and difficult circumstances, where the recipient has not been able to sign for the item but has duly received it, a code (XP1) will be entered into the handheld device, and this will constitute evidence of receipt.
In addition, Royal Mail Group also can no longer guarantee service delivery standards, in view of the UK Government introducing a series of measures, including self-isolation, social distancing, advising people to work from home and restricting travel with a view to minimizing the spread of COVID-19.
Saturday deliveries will be maintained for the majority of tracked parcel services.
Saturday deliveries of untracked letters and small packets have resumed as of 13 June 2020.
68. United States of America – Impact of COVID-19 on postal operations
The United States Postal Service (USPS) has advised that it can no longer maintain service delivery standards (i.e., on-time delivery, etc.).
USPS has changed its traditional procedures for international mail requiring signature. In lieu of asking the recipient to provide a signature, USPS delivery staff have been requested to maintain a safe distance, and ask the recipient for their first initial and family name. This information (along with delivery agent details) is entered into the mobile delivery device.
69. Vatican – Measures to minimize the spread of COVID-19
Poste Vaticane has advised that it will carry on operating and provide its services as far as it is able to. The current situation will have repercussions in terms of quality of service for all types of inward and outward mail. Under these circumstances, Poste Vaticane will no longer be able to guarantee delivery service standards.
70. Vietnam – Measures taken to minimize the spread of novel coronavirus (COVID-19)
VNPost has advised that that the government is extending the measures to minimize the spread of COVID-19 to more locations as follows:
Binh Duong (820000-829999), Khanh Hoa (650000-659999), Dac Lac (630000-639999), Dong Nai (810000-819999), Tra Vinh (940000-949999), Lang Son (240000-249999), Long An (850000-859999), Can Tho (900000-909999), Bac Ninh (220000-229999).
Therefore, the delivery of all mail items to these locations may be delayed.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. UNIQ will not be responsible for any import duties, domestic charges or other additional taxes.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
To be eligible for a return, your item must be unused and in the same condition that you received it and it must also be in the original packaging.
Refunds will not be granted if:
1) The item is not in its original condition, is damaged or missing parts for reasons that are not due to any error on our part.
2) The item is returned more than 30 days after delivery.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.