Domestic Shipping in Singapore

We offer complimentary registered shipping to addresses within Singapore for any order made on our online store. Parcels are usually delivered within 7 working days. (*Timeframe is just an estimate for non-peak periods)

To support national efforts in containing the spread of COVID-19, we will be limiting manpower required to continue business operations at our warehouse. As a result, there may be minor delays in processing and shipping out your orders. We seek your understanding and patience in this matter as we all do our part to stop the spread of this pandemic. 

Worldwide Shipping

We offer Free International Shipping for Orders Above US$80. (Excluding  Taiwan) Unfortunately, shipping to Israel is currently suspended.

Note that there are restrictions on some products, and some products (eg. Power banks) cannot be shipped to international destinations. 

When you place an order, the shipping cost will be reflected on the checkout page. The shipping rates for many items we sell are weight-based and dependent on the number and type of products. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

VAT & Duties

Some countries may apply custom duties, or VAT taxes on shipments received from overseas. Please note that any associated duties, domestic charges or other additional taxes are to be borne by the customer. We will do our best to ensure the best shipping experience, however much of the process is out of our control and is in the control of your domestic countries’ officials and mail systems.

Estimated Delivery Time

If you would like to find out the estimated delivery time to you, please click here for more information.

Exchanges/Returns Policy

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your UNIQ product is defective or not functioning, or we sent you an incorrect order by mistake, please kindly email our support team at online@uniqcreation.com with your order details, a description of the fault or damage and either a picture or video of the product defect.

For UNIQ products that are not purchased through our online store (uniqcreation.com), please kindly reach out to the re-seller or retail partner from which the product was purchased instead.

Exchanges/ Returns will not be granted if:
1) The item is not in its original condition, is damaged or missing parts for reasons that are not due to any error on our part.
2) The item is returned more than 30 days after delivery.

UNIQ electronic products comes with a 1-Year Limited Warranty from the day they were bought, when used under normal conditions and for the purpose intended. This Limited Warranty covers any defects in material or workmanship and strictly does not apply if damage is caused by unreasonable use, or neglect, normal wear and tear or if you change your mind. You may read more about our Warranty here. Terms and Conditions apply.

In cases where a refund is offered (due to lack of inventory for replacement), please allow up to 4 weeks for your return to be processed and refund to be issued.

In the event that the delivery of the parcel is delayed, please kindly note that that refund requests can only be processed after the parcel is successfully delivered and shipped back or established by the postal service to be lost in transit (after 60 days from date of enquiry). 

List of Suspended Destinations (Last updated: 30th Nov)

International shipments to the following destinations have been suspended. If you have an order with us that has not been shipped and do not wish to wait, just reach out to online@uniqcreation.com and we'll gladly refund it to you. Otherwise we'll hold on to your order and ship it out to you as quickly as we can once the suspension is lifted.

Available: Service is currently available but please expect a delay of up to 10 working days depending on the service chosen

Limited Services: Service is currently limited and subject to delays

Suspended: Service is temporarily not available due to the ongoing COVID-19 situation

- : We currently do not offer this service to the selected country/region

Details of Service Disruptions (Last updated: 30th Nov)

1. Albania – Update on force majeure situation

   Albanian Post has advised that the Albanian Government has now declared the state of emergency to be over, but is continuing to enforce measures aimed at minimizing the spread of COVID-19.

   Although the force majeure situation remains in place, Albanian Post is endeavouring to meet delivery standards (including delivery time and other quality parameters) for letter-post, parcel-post and EMS items.

2. Australia – Measures taken to minimize the spread of COVID-19

   Australia Post has advised that its daily operations are being affected by precautionary measures imposed by the government requiring individuals affected by COVID-19 to self-isolate, and disruption of the services offered by airlines and other transportation providers. This is having a direct impact on service quality for both international inbound and outbound mail, and other transportation providers. This is having a direct impact on service quality for both international inbound and outbound mail.

   Australia Post has suspended signature on delivery for inbound items. Delivery will be conducted via limited face-to-face methods.

   Australia Post is therefore declaring a situation of force majeure for all international letter-post, parcel-post and EMS services.

3. Austria – Latest developments resulting from the COVID-19 pandemic

   Österreichische Post AG has updated that in accordance with the measures taken to minimize the spread of novel coronavirus (COVID-19), the Austrian government has introduced measures including self-isolation, social distancing, advising people to work from home and restricting travel. For this reason, service delivery standards and times can no longer be guaranteed in Austria.

   In addition, where possible, Österreichische Post AG is suspending signature-on-delivery for inbound items in order to avoid human contact. Consequently, all items that require the addressee’s signature are now deposited in the addressee’s mailbox or in a secure location on the addressee’s premises, with signature by the postman/postwoman on their portable device. In cases where items are delivered to the recipient in person, the postman/postwoman will likewise sign on the recipient’s behalf.

4. Belgium – Update on measures to limit the spread of COVID-19

   bpost has advised that given the impact of the third wave of the pandemic, the Belgian government announced on 24 March 2021, a new lockdown from 26 March at 22.00 until at least 25 April 2021.

   Throughout the country, transmission of the virus has increased significantly. The measures announced aim to keep contact between people to a strict minimum across Belgium during the lockdown period.

   bpost is making every effort to ensure the continuity of all services and the delivery of letter post, parcels, daily newspapers and registered letters, as well as collection from post boxes. However, the lockdown measures in place for certain categories of staff across Belgium prevent full compliance with delivery times and collection of the addressee’s signature, and may thus result in processing and delivery delays.

   bpost will continue to provide its services according to safety guidelines, but all letter-post, parcel-post and EMS items requiring signature on delivery will, until further notice, be delivered against the postal worker’s signature in place of the customer’s (in the customer’s presence).

   Operational conditions remain difficult, and bpost is still required to maintain physical distancing among staff and between staff and customers. This may cause delays in the processing and delivery of all types of items.

5. Belarus – Stabilization of situation

   The Republican Unitary Enterprise of Posts “Belpochta” has advised that inbound international items (letter post, parcels and EMS) are now being processed and delivered as normal.

6. Brazil – Back to normal at Curitiba international mail processing centre

   Empresa Brasileira de Correios e Telégrafos (ECT) has advised that the situation that was causing delays at the Curitiba international mail processing centre has now been resolved. As a result, mail processing operations have returned to normal.

   However, all letter-post, parcel-post and EMS items normally requiring signature upon delivery will continue to be handed over without signature.

7. Burkina Faso – Delays in mail processing and delivery

   La Poste BF has advised that owing to government measures to combat the spread of COVID-19 and the declaration of a case of force majeure, the processing and delivery of mail is subject to delays, which will affect quality of service.

8. Canada – Update on mail services in view of COVID-19

   Canada Post has advised that it continues to experience significant disruption to its activities owing to the exceptional precautionary measures implemented to protect the health and safety of its employees and Canadians, as well as persistent challenges relating to the availability of transport links.

   Canada is experiencing a second wave of COVID-19 and all provinces therefore remain in a state of emergency. The force majeure situation previously declared for all international letter-post, parcel-post and EMS items will remain in effect up to 31 December 2020 and until further notice.

   Canada Post continues to follow the guidance and safety recommendations issued by the Public Health Agency of Canada, including physical distancing and self-quarantine for affected individuals. These measures have resulted in delays in the processing of mail, unprecedented levels of absenteeism among operational staff, and temporary facility closures owing to COVID-19 outbreaks.

   It has not been possible to ensure on-time delivery since 18 March 2020, and this guarantee remains suspended until further notice.

   To eliminate interaction with customers at their doorstep and in accordance with physical distancing requirements, Canada Post has implemented revised delivery procedures. Only international inbound items requiring the payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item for collection. All other international items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient. This change eliminates the need for signature at the doorstep and greatly reduces the number of parcels sent to Canada Post offices for collection.

9. Chile – Measures and restrictions to limit the spread of COVID-19

   CorreosChile has advised of the following measures, effective as of 17 March 2020, that apply to all postal items:

   1. International inbound mail addressed to Easter Island will no longer be accepted;
   2. There will be delays in the processing and delivery of international inbound mail;
   3. Signature on delivery for international inbound mail will be suspended and replaced by delivery methods that limit direct physical contact.

   These measures are a result of the reduced workforce across the logistics chain and of domestic and international flight connections in the light of the spread of COVID-19.

10. China (People’s Rep.) – Back to normal

    China Post has advised that its postal services are now back to normal.

11. Colombia – Update on measures to limit the spread of COVID-19

    Servicios Postales Nacionales S.A. 4-72 has advised that as an essential service, the Colombian postal service is exempt from the restrictions on movement.As an essential service, 4-72 will continue to provide its services in support of citizens, subject to the restrictions resulting from the global health crisis and the public disturbances, taking every possible measure to protect its staff and customers.

    Significant delays are still expected on operations and delivery of letter-post, parcel- post and EMS services.

12. Costa Rica – Update on measures to combat COVID-19

    Correos de Costa Rica S.A. has advised the following measure taken to address the COVID-19 pandemic:

    When delivering items with a signature requirement, the postman checks the identity document of the person taking receipt and records their name and ID number in the delivery list or on the electronic device.

13. Croatia - New delivery procedure

    Croatian Post has advised that as of 5 April 2021, it has introduced a special procedure for postal items that are subject to signature upon delivery. If the postman/woman considers that delivery of the postal item will endanger their safety, or if the recipient refuses direct contact with the postman/woman or is self-isolating, the recipient will be asked for the number of their identity document, which will be entered in the delivery log in the place provided for the recipient’s signature.

    Croatian Post will inform as soon as the situation is back to normal.

14. Cyprus – Update on postal services

    Cyprus Post has advised that social distancing and other measures to combat the COVID-19 virus remain in place. Therefore, the delivery of postal items may still be subject to delays.

15. Czech Rep. – End of national lockdown

    Česká pošta s.p. has advised that the lockdown announced earlier has now ended.

    However, Česká pošta will continue to provide postal services in line with public health measures and other restrictions. The processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post and EMS items) will continue to be affected, and Česká pošta is unable to guarantee compliance with the usual standards. The application of force majeure remains in place.

16. Denmark – Update on measures to minimize the spread of COVID-19

    Post Danmark (PostNord Denmark) has updated that as a measure to limit the transmission of the COVID-19 virus, it has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit human contact, with immediate effect.

    Quality standards for all products will be affected by this situation of force majeure.

    The additional measures implemented earlier by the Danish Government in seven municipalities to minimize the spread of COVID-19 have been lifted with effect from 23 November 2020.

17. El Salvador – Resumption of postal services

    Correos de El Salvador has advised that its international inbound mail services are operating normally as of 15 December 2020.

    In addition, outbound services have resumed to all countries for which it is currently possible, as reported by each country, and if routeing is possible.

    It should be noted, however, that delays are to be expected in the processing and delivery of letter post, owing to the sanitary measures that are currently part of the “new normal”. Correos de El Salvador is, however, taking all possible measures for the execution of normal services.

18. Estonia – Update on measures to limit the spread of COVID-19

    Estonian Post has advised that items normally requiring the addressee’s signature upon delivery will be handed over without signature. As of 15 March, inbound items will be delivered as follows:

    • Registered letters under 2 cm in thickness will be delivered without signature to the recipient’s mailbox. Signature will be given by the postal worker at the time of delivery.
    • Registered letters over 2 cm in thickness that cannot be delivered to the mailbox will be delivered to the addressee without their signature. Signature will be given by the postal worker.

    All items that cannot be delivered to a postal box or at the recipient’s address will be transferred to pick-up points.

19. France – Extension of measures to limit the spread of COVID-19

    Following the French President’s speech of 31 March 2021 announcing a new lockdown from 3 April to 2 May 2021, La Poste has advised of developments with regard to the COVID-19 situation.

    Owing to the emergence of a third wave of COVID-19 infections, measures were stepped up in the worst affected areas on Saturday, 20 March 2021 (decree No. 2021-296 of 19 March 2021, amending decree No. 2020-1310 of 29 October 2020). These measures were extended to the rest of the territory on Sunday, 4 April 2021 for a period of four weeks.

    Throughout metropolitan France, only certain shops are permitted to open, while travel, with some exceptions, is restricted. Nurseries, schools and colleges were closed on the evening of Friday, 2 April 2021.

    The measures introduced also included the following:

    • Curfew between 19.00 and 6.00 throughout metropolitan France;
    • Teleworking, where possible, for all private and public sector employees for at least four days a week;
    • No travel between regions, unless there are pressing grounds to do so;
    • No day travel further than 10 km from home, unless there are pressing grounds to do so.

    La Poste will comply with all the measures dictated by the French Government to protect the health of its employees and the population.

    As a result of the school closures, tighter restrictions, strengthened social distancing and increased teleworking, fewer staff will be present in post offices, which will have repercussions on their opening hours for customers.

    La Poste is doing its utmost to ensure customer satisfaction and operational continuity. However, the application of these new measures could prevent the Post from guaranteeing delivery standards and times.

20. Germany – Update on measures to limit the spread of COVID-19

    Deutsche Post has updated that in addition to the measures already communicated, it has implemented supplementary measures to reduce direct interaction with customers at their doorstep, in accordance with physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection.

21. Greece – Reinforced lockdown measures

    Hellenic Post has advised that despite the general lockdown in place throughout Greece since the beginning of November 2020, there has been no significant improvement with regard to the COVID-19 pandemic. Indeed, there has been growing concern in the last few days regarding the rapidly increasing number of infections and the new strain of the virus that is affecting younger age groups.

    To prevent an aggravation of this situation, the Government has announced that even stricter lockdown measures would be implemented in the Attica region (which is home to half of the Greek population) with effect from 11 February 2021. It is very likely that the same will apply to other regions during the coming days.

    Although Hellenic Post will endeavour to minimize the effects of these measures, the reinforced lockdown will nevertheless have a direct impact on all postal operations.

22. Hong Kong, China – Lifting of measures to limit the spread of COVID-19

    Hongkong Post has advised that the measures taken to limit the spread of COVID-19 have been lifted and the case of force majeure previously announced has been closed as of 18 February 2021.

23. Iceland – Measures to minimize the spread of COVID-19

    Iceland Post has advised that it has suspended signature on delivery for inbound items as of 19 March 2020. Delivery will be conducted via methods that limit direct contact. These special measures have been implemented in order to reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep staff and customers safe by avoiding human contact.

24. Indonesia – Update on measures to limit the spread of COVID-19

    Pos Indonesia has advised that operational activities have been partially restored as of 13 July 2020, subject to COVID-19 social distancing measures.

    While processing of inbound mails has resumed, distribution to remote customs and delivery offices is still subject to delays, owing to insufficient means of transportation. Some regions have also continued to implement specific measures in response to the COVID-19 situation. This means that Pos Indonesia is still unable to guarantee the quality of service and delivery standards for letter-post, parcel-post and EMS items, and the case of force majeure already invoked remains in force. The disruption is expected to continue until the pandemic is over.

    Signature on delivery remains suspended for all letter-post, parcel-post and EMS items.

25. India – Update on measures to limit the spread of COVID-19

    India Post has advised that certain restrictions have been reintroduced in the country owing to the COVID-19 situation.

    The air, rail and road network remain limited. India Post continues to accept inbound international mail (letter-post, parcel-post and EMS items); however, owing to the limited domestic transport capacity, the declared or otherwise agreed service delivery standards cannot be guaranteed.

26. Italy – Update on measures to minimize the spread of COVID-19

    Poste Italiane has advised that based on the new measures put in force by the Italian Government to minimize the spread of COVID-19, Poste Italiane has restored the addressee’s signature upon delivery of parcels and registered and insured items whenever the addressee’s condition is fully compliant with the preventive measures in place.

    Poste Italiane is committed to adopting different delivery procedures, agreed with the addressee, in the event of specific situations related to the current health emergency. As such, alternatively to the above, these postal items that would ordinarily require the addressee’s signature can be deposited in the addressee’s mailbox or in a secure location on their premises, with signature by the postman/woman on their portable devices. This special provision ensures that there is no physical contact between Poste Italiane staff and customers. And, if the addressee is absent or wishes to collect the item from a post office, a special notice of delivery will be left in their mailbox, with instructions for access to the post office.

    With regard to legal acts, if the addressee’s condition does not allow safe delivery, a notice of delivery with instructions for item collection will be placed in the addressee’s mailbox.

    Moreover, owing to the new wave of the pandemic, certain business categories have been closed or are operating with limited opening hours, and restrictions may be applied to postal service in critical areas. Poste Italiane is constantly monitoring the situation and timely updating the dedicated section of its website, available at www.poste.it/emergenza-covid19.html.

    Also, in order to minimize the spread of COVID-19 and protect employees’ health by enabling processing by a single person, only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice. However, these restrictions do not apply to donations.

27. Ireland – Measures to limit the spread of novel coronavirus (COVID-19)

    An Post has advised that it has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit direct contact, with immediate effect. These special measures have been implemented in order to reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep staff and customers safe by avoiding human contact.

28. Jordan – Measures taken to limit the spread of COVID-19

    Jordan Post Company has advised that the Jordanian Government has eased the lockdown with effect from 6 June 2020, and public sector workers have been back at work since 26 May. Jordan Post is continuing to take steps to ensure the safety of staff and customers.‎

    With regard to inbound mail, all incoming items are being sanitized, and no signatures are being required for letter-post, parcel-post or EMS items.‎

    The COVID-19 pandemic will continue to have a major impact on operations, and consequently on quality of service for all types of inbound and outbound mail.‎

29. Luxembourg – Measures to limit the spread of COVID-19

    Post Luxembourg is making every effort to ensure the continuity of all services and letter and parcel post deliveries, while respecting the safety guidelines and new measures aimed at reducing contacts and movements to a minimum. However, the safety measures in place for certain categories of staff across Luxembourg are liable to result in processing and delivery delays throughout the country.

    Several measures have been implemented to ensure the safety of both customers and staff, including the following:

    • Post offices will remain open in general, with limited opening hours possible, but some offices may be closed temporarily;
    • For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature will be replaced by that of the postman/woman, together with the delivery code, entered in the presence of the addressee.

    Compliance with delivery standards and deadlines will not be guaranteed.

30. Lebanon – Nationwide lockdown

    LibanPost has advised that to combat the resurgence of the COVID-19 pandemic, the Lebanese Government has announced a new nationwide lockdown, effective from 14 to 30 November 2020.

    LibanPost’s managerial and customer service departments will remain open during this period but will be operating with a reduced workforce owing to social distancing measures. Similarly, the distribution network will continue to process mail flows, but at reduced capacity. Post offices will be subject to partial closures.

    Beirut-Rafic Hariri International Airport will remain open and will continue to send and receive mail dispatches, with outbound mail being sent only to destinations for which air transport capacity remains available.

    These measures will have an impact on delivery standards for postal items. Therefore, LibanPost is unable to guarantee compliance with the agreed standards.

31. Liechtenstein – Delays in the delivery of letter-post items

    Liechtensteinische Post AG has advised that owing to the fourth wave of COVID-19 infections, it is having to introduce staggered home deliveries of letter-post items with effect from 29 November 2021, and probably until 23 December 2021.

    Letter-post items for postcode areas 9490, 9494 to 9498 will be delivered on Mondays, Wednesdays and Fridays; for the other postcode areas, deliveries will be made on Tuesdays, Thursdays and Saturdays.

32. Madagascar – Lifting of measures to limit the spread of COVID-19

    Paositra Malagasy has advised that the state of sanitary emergency in Madagascar has been lifted with effect from 3 September 2021.

    As a result, the processing and delivery of mail have resumed as normal.

33. Malaysia – Measures taken to minimize the spread of the novel coronavirus (COVID-19)

    Pos Malaysia has advised that owing to the outbreak of COVID-19 and the Restricted Movement Order enacted by the Malaysian Government, delays are expected in processing, transportation and delivery of both incoming and outgoing international shipments of all postal items.

    All postal items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest. This temporary measure came into force from 16 March 2020 and remains in effect until further notice. For delivery of items to a mail room, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.

34. Malta – Update on measures to limit the spread of COVID-19

    MaltaPost p.l.c. has advised that the collection of signatures on delivery (with appropriate social distancing measures) has resumed since 1 July 2020 for all letter-post, parcel-post and EMS items requiring signature.

    MaltaPost is still required to follow social distancing rules among staff and between staff and customers, and this may lead to delays in the processing and delivery of all types of mail items.

    Also, operational conditions remain difficult in both inbound and outbound mail. Consequently, MaltaPost is still unable to guarantee quality of service and delivery standards for letter-post, parcel-post and EMS items, and the case of force majeure already invoked remains in force.

35. Mauritius – Update on international postal services

    Mauritius Post has advised that its inbound international mail services are now operating normally. Outbound services to certain countries have also resumed, based on available flights.

    However, as only a few airlines have resumed their operations, Mauritius Post is still unable to guarantee service standards for inbound and outbound mails. Therefore, the situation of force majeure already invoked with respect to quality of service for all categories of mail items will continue to apply until further notice.

36. Mexico – Service disruptions

    Correos de México has advised that owing to the cancellation of international flights from Mexico to South America and to other continents, including Africa, Asia and Europe, it is facing significant disruption to its operations. This disruption will have a direct impact on quality of service in relation to both inbound and outbound mail. Consequently, Mexico is declaring a situation of force majeure in relation to all international consignments, as a result of the COVID-19 pandemic and its effects on services worldwide.

37. Morocco - Measures taken to minimize the spread of COVID-19

    Poste Maroc has advised that due to the suspension of international commercial air traffic, it is suspending exports of all postal items until normal flight operations resume. Incoming mail has been processed and delivered as normal. However, following steps taken to limit the spread of COVID-19, and for public health and safety reasons, delivery services may suffer certain delays, because of limited staff numbers in processing and delivery centres. Postal items are being delivered without the addressee's signature being requested. For such items, postmen/postwomen will ask the addressee for their identity card number and record it.

38. Netherlands – Measures to limit the spread of COVID-19

    PostNL has advised that owing to the COVID-19 situation in the Netherlands, and the Dutch Government’s directives in relation to the partial lockdown in force since 14 October 2020 to combat the rising number of infections, PostNL has adapted its operations to ensure the continuity of all the services provided to customers while protecting the health of postal workers and the general public.

    The handover procedure implemented in March 2020 will continue. No recipient’s signature for registered items, parcels or EMS items will be collected. As PostNL is committed to ensuring the delivery of these items to its customers, alternative proofs of delivery were implemented, based on different sources of handover confirmation: these may be the signature of the delivery person, the last three digits of the addressee’s identity card, or simply a proof of delivery scan event.

    Because of the partial lockdown, PostNL may not be able to ensure that all the normal inbound and outbound mail standards are met.

39. New Caledonia – End of gradual lifting of lockdown

    OPT-NC has advised that the gradual lifting of lockdown measures will be complete as of 11 April 2021.

    As a result, letter-post, parcel-post and EMS items requiring the addressee’s signature on delivery will once again be handed over against the addressee’s signature and, as appropriate, verification of the addressee’s identity.

40. New Zealand – Measures to limit the spread of COVID-19

    New Zealand Post has advised that with effect from 23.59 (local time) on 17 August 2021, the Government of New Zealand has raised the COVID-19 alert level to 4 (the highest level) owing to community cases of the COVID-19 Delta variant.

    The alert level will be reviewed after three days for all areas except Auckland and Coromandel Peninsula, which is likely to remain at level 4 for an initial period of seven days.

    As a business entity classified by the New Zealand Government as providing essential services, New Zealand Post remains in operation as was the case during the previous heightened COVID-19 alert levels in New Zealand in 2020 and early 2021.

    Implementation of this alert level will affect New Zealand Post’s operational performance. Staff have begun to work from home, and New Zealand Post has implemented process changes to ensure a safe working environment, including strictly enforcing social distancing and shift downsizing. This will significantly affect processing and delivery capacity and thus service performance.

41. Pakistan – Measures to limit the spread of COVID-19

    Pakistan Post has advised that certain measures have been taken to prevent the spread of COVID-19 in Pakistan, including restriction of transport and other infrastructural resources.

    These measures will have a major impact on operations and, consequently, on quality of service for all types of inbound mail (letter post, parcel post and EMS). Therefore, service delivery standards cannot be guaranteed, and a situation of force majeure has been declared until the situation returns to normal.

    Also, Pakistan Post is currently unable to send outbound mail (letter post, parcel post and EMS) to numerous countries owing to the lack of transport capacity.

42. Peru – Return to normal

    Servicios Postales del Peru S.A. (SERPOST) has advised that it is taking the necessary steps to re-establish service levels and restore normal operations for all types of mail (letter-post, parcel-post and EMS items), including the delivery of mail on the national territory. In addition, the air transport sector is steadily recovering, allowing SERPOST to lift the force majeure previously declared with respect to the acceptance and processing of international items.

43. Philippines – New measures to limit the spread of COVID-19

    PHLPost has advised that with effect from 16 to 30 September 2021 and in order to limit the spread of COVID-19, the Philippine Government has raised the alert level applicable in the National Capital Region to level 4 and has imposed targeted lockdown measures in certain areas of the country.

    As a result, potential delays should be expected in the processing, transport and/or delivery of inbound postal items throughout the Philippines.

44. Poland – Lockdown

    Poczta Polska has advised that owing to the severity of the current situation in Poland with regard to COVID-19, the Polish Government has implemented a national lockdown with effect from 20 March to 9 April 2021.

    Poczta Polska will continue to provide postal services in line with public health measures and other restrictions, but will be operating with a reduced workforce. The processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post and EMS items) will continue to be affected, and Poczta Polska is unable to guarantee compliance with the usual standards.

    The following measures came into force on 28 May 2020 and will remain in force until further notice. There are no significant changes and they are as follows: registered letter-post items without advice of delivery can be delivered to the addressee's mailbox (the delivery is recorded in the IT system), while parcels and insured parcels, including advice of delivery and courier items (EMS), are delivered with signature. If the recipient refuses to sign, the last four digits from the ID document, as well as the type of ID and the exact name of the receiver, are placed in the delivery card by the courier/postman. Registered letter-post items with advice of delivery are delivered to the addressee or authorized person after verification of their ID document (the last four digits from the ID and the type of ID are placed in the delivery card as well the exact name of the receiver instead of signature).

    In the case of parcel-post items, insured items with advice of delivery and EMS items addressed to persons in quarantine, the addressee will be contacted by telephone if possible before attempted delivery. If it is not possible to deliver the item to the addressee, it will be returned to the post office for temporary storage, and no notice will be left. The delivery will be attempted again once the quarantine is over.

45. Portugal – Lifting of lockdown

    CTT Correios de Portugal has advised that the lockdown has ended.

    However, the authorities are still monitoring the situation carefully, and CTT Correios de Portugal will continue to operate under the current restrictions and safety guidelines.

46. Korea (Rep.) – Update

    Korea Post has advised that all its postal operations are back to normal as of 18 January 2021 following staff shortages due to several confirmed COVID-19 cases among its workforce recently.

47. Romania – Additional measures in response to COVID-19

    CN Poșta Română SA has advised that the state of emergency in Romania is being replaced by a state of alert with effect from 15 May 2020. Therefore, the situation of force majeure previously declared by Poșta Română is being extended until further notice.

    Consequently, Poșta Română is still not able to guarantee service delivery standard on mail services.

48. Russian Federation – Inability to comply with delivery standards

    Russian Post has advised that owing to the quarantine measures implemented in Moscow to minimize the spread of the novel coronavirus (COVID-19) and the fact that the principal office of exchange for imports is located in Moscow, Russian Post is unable to guarantee compliance with delivery standards.

    As a result, Russian Post is invoking a situation of force majeure with regard to quality of service and remuneration for all categories of mail item (letter-post, parcel-post and EMS items) until further notice.

49. Samoa – Extension of state of emergency

    Samoa Post has advised that the Government of Samoa has extended the state of emergency until 26 September 2021.

    Delays in the delivery of mail are therefore to be expected.

50. Saudi Arabia – Measures to limit the spread of COVID-19

    Saudi Post has advised that in accordance with the measures taken to minimize the spread of COVID-19 and the requirements of the government of Saudi Arabia, all letter-post, parcel-post and EMS items requiring signature on delivery will, for security reasons, provisionally be delivered to customers indirectly. Consequently, it will not be mandatory for Saudi Post to provide written proof of delivery, and the delivery will be based on a code sent to the addressee’s mobile phone.

51. Senegal – Delivery delays

    La Poste du Sénégal has advised that in view of the novel coronavirus (COVID-19) pandemic, measures to close the borders and restrict travel have been implemented by the Government of Senegal and the airlines. These decisions will have a significant impact on shipment and delivery times for all postal items. Consequently, La Poste du Sénégal is unable to guarantee compliance with delivery standards.

52. Serbia – Provision of international postal services

    Public Enterprise Post of Serbia has advised that following the lifting of the state of emergency in Serbia, the sorting and delivery of inbound international postal items has been normalized. However, owing to the lack of transport routes and restrictions in air traffic, outbound postal traffic has not yet been established with all countries.

53. Seychelles – Resumption of operations

    Seychelles Postal Services has advised that Seychelles International Airport has been operating as normal since 25 March 2021 and that airlines have resumed their passenger flight schedules to the Seychelles. Furthermore, other restrictive measures imposed in the Seychelles in view of COVID-19 are gradually being lifted.

    As a result, Seychelles Postal Services has now resumed its operations as normal and the situation of force majeure is closed, with immediate effect.

54. Spain – Extension of the state of alert

    S.E. Correos y Telégrafos has advised that on 29 October 2020, the Spanish Government has extended until 9 May 2021 the state of emergency first declared on 14 March 2020, in order to reduce the risk of transmission of COVID-19. The state of emergency could, however, be further extended if the national authorities deem it appropriate.

    This will continue to have a major impact on operations. Consequently, until further notice, S.E. Correos y Telégrafos remains unable to guarantee quality of service for all types of inbound and outbound mail and apply standard rules for items requiring signature on delivery.

55. Sri Lanka - New measures to limit the spread of COVID-19

    The Department of Posts of Sri Lanka has advised that owing to the rapid spread of COVID-19, the Government of Sri Lanka has again imposed island-wide strict travel restrictions with immediate effect until further notice. All mail items sent to Sri Lanka will be processed and delivered in compliance with restrictions and safety guidelines imposed by the government to prevent the further spread of the pandemic.

    The office of exchange and all other mail sorting centres are operating on a limited number of days with a reduced workforce. Most of the administrative functions will continue to be performed through telework depending on the availability of resources.

    International airports remain open for cargo flights and a minimal number of passenger flights.

    The processing and delivery of all inbound mail and the transportation of outbound mail will be heavily impacted by the current situation. Therefore, the Department of Posts is unable to guarantee compliance with the regular delivery standards for all mail categories.

56. Sudan – Measures to combat COVID-19

    Sudan Post has advised that owing to government measures to combat the spread of COVID-19 and the declaration of a case of force majeure, the processing and delivery of mail is subject to delays, which will affect quality of service.

57. Sweden – Update on measures to minimize the spread of COVID-19

    Sweden Post (PostNord Sweden) has updated that as a measure to limit the transmission of the COVID-19 virus, Sweden Post (PostNord Sweden)has suspended signature on delivery for inbound items, with the exception of items that are delivered through a retail outlet. Delivery will be conducted via methods that limit human contact, with immediate effect.

58. Switzerland – Measures to limit the spread of the COVID-19

    Swiss Post has advised that as part of measures to minimize the spread of the novel coronavirus (COVID-19) and in accordance with the guidelines issued by the Swiss Government, Swiss Post has had to change its delivery process for all items requiring signature on delivery.

    With effect from 16 March 2020, all postal items requiring signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards.

59. Thailand – Extension of the state of emergency

    Thailand Post has advised that as a result of a significant number of new COVID-19 infections detected in Thailand, the Government of Thailand has extended the nationwide state of emergency until 30 September 2021. The wide-ranging restrictions in force include a curfew (21.00 to 4.00) in 10 provinces (Bangkok, Nakhon Pathom, Nonthaburi, Pathum Thani, Samut Prakan, Samut Sakhon, Songkhla, Narathiwat, Pattani and Yala), limits on opening hours for some venues, and telework measures.

    Thailand Post will continue to provide postal services but will be operating with a reduced workforce and in line with the new restrictions and safety guidelines. This state of emergency and curfew may have impacts on mail processing for international inbound and outbound items. Thailand Post is therefore unable to guarantee compliance with the normal standards. Furthermore, the cases of force majeure already invoked will continue to apply until further notice.

60. Togo – Update on measures to limit the spread of COVID-19

    The Togo Postal Corporation (La Poste) has advised that the Togolese Government has now eased the measures aimed at combating the spread of COVID-19 in Togo.

    Following a reorganization of its services, the Togo Postal Corporation has restored some of its capacity to process letter-post, parcel-post or EMS items. Because of this reorganization, designed to meet social distancing requirements, mail processing is liable to be delayed.

    Postal items are delivered only over post office counters between 8.00 and 16.00, or to post office boxes. Mail processing and delivery times remain impacted.

61. Turkey – Force majeure

    Turkish PTT Corporation has declared a situation of force majeure with immediate effect, and delays are also to be expected for all inbound and outbound postal items.

62. Trinidad & Tobago – Measures to limit the spread of COVID-19

    Trinidad and Tobago Postal Corporation (TTPost) has advised that in order to limit the spread of COVID-19, the country’s borders are currently closed to commercial air and sea traffic.

    Authorizations have, however, been given for cargo flights to operate on a limited basis, but postal service quality for international inbound and outbound services and service delivery standards cannot be guaranteed until further notice.

    TTPost is therefore declaring a situation of force majeure for all categories of inbound and outbound mail services.

63. Uganda – Impact of measures against the spread of COVID-19 on postal operations

    Uganda Post has advised that precautionary measures have been implemented by the Government of Uganda and the Ministry of Health in order to limit the spread of the coronavirus (COVID-19).

    These measures are having an impact on its operations, processing and delivery of international mail throughout Uganda Post’s network.

    Uganda Post can no longer guarantee the service delivery standards and has declared a situation of force majeure with regard to letter post, parcel post and EMS.

64. Ukraine – Update on measures to minimize the spread of COVID-19

    Ukrposhta is maintaining its operations, with measures in place to protect staff and customers. As these measures include self-quarantine of staff, delays are to be expected in the delivery of all inbound mail. It will not be mandatory for Ukrposhta to collect and provide written proof of delivery; registered postal items (other than summons) will be left in addressees' mailboxes, and inbound international postal items will be stored at post offices free of charge until the end of the state of emergency.

65. United Arab Emirates – Update on measures to limit the spread of COVID-19

    Further to earlier announcement, Emirates Post has advised that it is carrying out contactless deliveries during the COVID-19 pandemic.

    For deliveries over the post office counter, the customer inserts his or her Emirates ID in a card reader, which records the name of the person collecting the item.

    For deliveries to the addressee’s premises, the courier confirms the recipient’s name by asking to see ID. The courier records the name and hands over the item.

    Emirates Post has advised that the government of the United Arab Emirates has extended the state of alert until further notice, in order to reduce the risk of the spread of COVID-19. Measures and restriction taken earlier on postal service will continue.

66. United States of America – Impact of COVID-19 on postal operations

    The United States Postal Service (USPS) has advised that it can no longer maintain service delivery standards (i.e., on-time delivery, etc.).

    USPS has changed its traditional procedures for international mail requiring signature. In lieu of asking the recipient to provide a signature, USPS delivery staff have been requested to maintain a safe distance, and ask the recipient for their first initial and family name. This information (along with delivery agent details) is entered into the mobile delivery device.

67. Vanuatu – Update on state of emergency

    Vanuatu Post has advised that the Vanuatu Government has extended the state of emergency declared in response to the COVID-19 pandemic until 31 December 2021.

    For this reason, service delivery standards cannot be guaranteed until further notice.

68. Vatican – Measures to minimize the spread of COVID-19

    Poste Vaticane has advised that it will carry on operating and provide its services as far as it is able to. The current situation will have repercussions in terms of quality of service for all types of inward and outward mail. Under these circumstances, Poste Vaticane will no longer be able to guarantee delivery service standards.

69. Viet Nam – Update on measures to limit the spread of COVID-19

    VNPost has advised that the Vietnamese government is currently implementing numerous tightening measures to prevent and control the COVID-19 epidemic in the southern region of Viet Nam, especially in Ho Chi Minh City.

    During this period, the delivery of inbound items in the country will be very difficult and VNPost is unable to guarantee compliance with delivery standards. Therefore, VNPost will apply situation of force majeure in respect of its services until further notice.