Shipping & Returns
Domestic Shipping in Singapore
We offer complimentary registered shipping to addresses within Singapore for any order made on our online store. Parcels are usually delivered within 7 working days. (*Timeframe is just an estimate for non-peak periods)
Worldwide Shipping
We offer Free International Shipping for Orders Above US$80. (Excluding Taiwan) Unfortunately, shipping to Israel, Russia, Latvia and Ukraine is currently suspended.
Note that there are restrictions on some products, and some products (eg. Power banks) cannot be shipped to international destinations.
When you place an order, the shipping cost will be reflected on the checkout page. The shipping rates for many items we sell are weight-based and dependent on the number and type of products.
Custom Taxes and Duties / VAT
Some countries may apply custom duties, or VAT taxes on shipments received from overseas. Please note that any associated duties, domestic charges or other additional taxes are to be borne by the customer. We will do our best to ensure the best shipping experience, however much of the process is out of our control and is in the control of your domestic countries’ officials and mail systems.
Estimated Delivery Time
Exchanges/Returns Policy
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your UNIQ product is defective or not functioning, or we sent you an incorrect order by mistake, please kindly email our support team at online@uniqcreation.com with your order details, a description of the fault or damage and either a picture or video of the product defect.
UNIQ electronic products comes with a 1-Year Limited Warranty from the day they were bought, when used under normal conditions and for the purpose intended. This Limited Warranty covers any defects in material or workmanship and strictly does not apply if damage is caused by unreasonable use, or neglect, normal wear and tear or if you change your mind. You may read more about our Warranty here. Terms and Conditions apply.
For UNIQ products that are not purchased through our online store (uniqcreation.com), please kindly reach out to the re-seller or retail partner from which the product was purchased instead.
Exchanges/ Returns will not be granted if:
1) The item is not in its original condition, is used, damaged or missing parts for reasons that are not due to any error on our part.
2) The item is returned more than 30 days after delivery.
3) Original product packaging is not intact
*Please kindly note that original shipping charges are non-refundable except in cases where we made a shipping error. If the returned item cannot be restocked due to appearing used or the original packaging no longer intact, a restocking fee of 15% of the price of the product will be charged.
In cases where a refund is offered (due to lack of inventory for replacement), please allow up to 4 weeks for your return to be processed and refund to be issued.
In the event that the delivery of the parcel is delayed, please kindly note that that refund requests can only be processed after the parcel is successfully delivered and shipped back or established by the postal service to be lost in transit (after 60 days from date of enquiry).
List of Suspended Destinations (Last updated: 25 Oct)
International shipments to the following destinations have been suspended. If you have an order with us that has not been shipped and do not wish to wait, just reach out to online@uniqcreation.com and we'll gladly refund it to you. Otherwise we'll hold on to your order and ship it out to you as quickly as we can once the suspension is lifted.
Country/Region | Code | Speedpost Priority | Speedpost Express | Speedpost Economy |
---|
Afghanistan | AF | Suspended | Suspended | Suspended | Suspended |
Albania | AL | Limited Services | Limited Services | Available | Available |
Algeria | DZ | Limited Services | Suspended | Available | - |
American Samoa | AS | Suspended | - | Available | - |
Andorra | AD | Limited Services | - | Available | - |
Angola | AO | Limited Services | Suspended | Available | Available |
Anguilla | AI | Suspended | Suspended | Available | Available |
Antigua and Barbuda | AG | Suspended | Suspended | Available | Available |
Argentina | AR | Limited Services | Limited Services | Available | - |
Armenia | AM | Limited Services | Limited Services | Available | Available |
Aruba | AW | Limited Services | Limited Services | Available | - |
Australia | AU | Limited Services | Limited Services | Available | Limited Services |
Austria | AT | Limited Services | Limited Services | Suspended | Limited Services |
Azerbaijan | AZ | Limited Services | Limited Services | Available | Available |
Bahamas | BS | Limited Services | Limited Services | Available | Available |
Bahrain | BH | Limited Services | Limited Services | Available | - |
Bangladesh | BD | Limited Services | Limited Services | Available | Available |
Barbados | BB | Available | Suspended | Available | Available |
Belarus | BY | Available | Available | Suspended | Suspended |
Belgium | BE | Limited Services | Limited Services | Suspended | Limited Services |
Belize | BZ | Suspended | Suspended | Available | Available |
Benin | BJ | Limited Services | Limited Services | Available | Available |
Bermuda | BM | Limited Services | Limited Services | Available | Available |
Bhutan | BT | Suspended | Suspended | Suspended | Suspended |
Bolivia | BO | Suspended | Suspended | Available | Suspended |
Bosnia and Herzegovina | BA | Limited Services | Limited Services | Available | Suspended |
Botswana | BW | Limited Services | Limited Services | Available | - |
Bouvet Island | BV | Suspended | - | - | - |
Brazil | BR | Limited Services | Limited Services | Available | - |
British Virgin Islands | VG | Suspended | Suspended | - | - |
Brunei Darussalam | BN | Limited Services | Limited Services | Available | - |
Bulgaria (Rep.) | BG | Limited Services | Suspended | Suspended | Available |
Burkina Faso | BF | Limited Services | Limited Services | Available | Available |
Burundi | BI | Limited Services | Suspended | Available | - |
Cambodia | KH | Limited Services | Limited Services | Available | Available |
Cameroon | CM | Limited Services | Suspended | Available | - |
Canada | CA | Available | Available | Available | Available |
Cape Verde | CV | Limited Services | Limited Services | Available | - |
Cayman Island | KY | Limited Services | Limited Services | Available | Available |
Central African Rep. | CF | Limited Services | Limited Services | Available | Suspended |
Chad | TD | Limited Services | Limited Services | Available | - |
Chile | CL | Limited Services | Suspended | Available | - |
China (People's Rep.) | CN | Limited Services | Limited Services | Available | Limited Services |
Colombia | CO | Limited Services | Limited Services | Available | - |
Comoros | KM | Limited Services | Limited Services | Available | Available |
Congo (Rep.) | CG | Limited Services | Suspended | Available | - |
Costa Rica | CR | Limited Services | Limited Services | Available | Available |
Côte d'Ivoire (Rep.) | CI | Limited Services | Limited Services | Available | Suspended |
Croatia | HR | Limited Services | Limited Services | Suspended | Limited Services |
Cuba | CU | Limited Services | Suspended | Suspended | Suspended |
Curacao | CW | Suspended | - | - | - |
Cyprus | CY | Limited Services | Limited Services | Suspended | Limited Services |
Czech Rep. | CZ | Limited Services | Limited Services | Suspended | Limited Services |
Dem People's Rep. of Korea | KP | Suspended | - | - | - |
Democratic Republic of the Congo | CD | Limited Services | Limited Services | Available | - |
Denmark | DK | Available | Available | Suspended | - |
Djibouti | DJ | Limited Services | Suspended | Available | - |
Dominica | DM | Suspended | Suspended | Available | Available |
Dominican Republic | DO | Limited Services | Suspended | Available | Limited Services |
Ecuador | EC | Suspended | Suspended | Available | - |
Egypt | EG | Limited Services | Limited Services | Available | - |
El Salvador | SV | Limited Services | Limited Services | Available | - |
Equatorial Guinea | GQ | Limited Services | Suspended | Available | Available |
Eritrea | ER | Limited Services | Limited Services | Available | - |
Estonia | EE | Limited Services | Limited Services | Suspended | Limited Services |
Ethiopia | ET | Limited Services | Limited Services | Available | - |
Falkland Island | FK | Limited Services | - | Available | Suspended |
Faroe Islands | FO | Limited Services | - | Available | - |
Fiji | FJ | Available | Available | Available | Available |
Finland (including the Åland Islands) | FI | Limited Services | Limited Services | Suspended | - |
France | FR | Limited Services | Limited Services | Suspended | Limited Services |
French Guiana | GF | Limited Services | - | - | - |
French Polynesia | PF | Limited Services | Limited Services | - | - |
French Southern Territories | TF | Limited Services | - | - | - |
Gabon | GA | Limited Services | Limited Services | Available | Available |
Gambia | GM | Suspended | Suspended | Available | Available |
Georgia | GE | Limited Services | Limited Services | Available | Available |
Germany | DE | Available | Available | Suspended | Available |
Ghana | GH | Limited Services | Limited Services | Available | Available |
Gibraltar | GI | Limited Services | Suspended | Available | Available |
Greece | GR | Limited Services | Limited Services | Suspended | Limited Services |
Greenland | GL | Limited Services | - | Available | - |
Grenada | GD | Suspended | Suspended | Available | Available |
Guadeloupe | GP | Limited Services | Limited Services | Available | Available |
Guatemala | GT | Suspended | Suspended | Available | - |
Guam | GU | Limited Services | - | Available | Suspended |
Guernsey | GG | Limited Services | - | Available | - |
Guinea | GN | Limited Services | - | Available | Available |
Guinea-Bissau | GW | Limited Services | - | Available | - |
Guyana | GY | Available | Suspended | Available | Suspended |
Haiti | HT | Suspended | Suspended | Available | Available |
Honduras (Rep.) | HN | Suspended | - | - | - |
Hong Kong | HK | Limited Services | Limited Services | Available | Limited Services |
Hungary | HU | Limited Services | Limited Services | Suspended | Available |
Iceland | IS | Limited Services | Limited Services | Available | Available |
India | IN | Limited Services | Limited Services | Available | Limited Services |
Indonesia | ID | Available | Available | Suspended | Available |
Iran (Islamic Rep.) | IR | Available | Suspended | - | Available |
Iraq | IQ | Limited Services | - | - | - |
Ireland | IE | Limited Services | Limited Services | Suspended | Available |
Israel | IL | Limited Services | Suspended | Available | - |
Italy | IT | Available | Available | Suspended | Available |
Jamaica | JM | Suspended | Suspended | Available | - |
Japan | JP | Limited Services | Limited Services | Available | Available |
Jordan | JO | Limited Services | Limited Services | Available | Available |
Kazakhstan | KZ | Limited Services | Suspended | Available | Available |
Kenya | KE | Limited Services | Limited Services | Available | - |
Kiribati | KI | Limited Services | Limited Services | Available | Available |
Korea (Rep.) | KR | Limited Services | Limited Services | Available | Limited Services |
Kuwait | KW | Limited Services | Limited Services | Available | - |
Kyrgyzstan | KG | Limited Services | Suspended | Available | Suspended |
Lao People's Dem. Rep. | LA | Available | Available | Available | Available |
Latvia | LV | Available | Available | Suspended | Available |
Lebanon | LB | Limited Services | Limited Services | Available | - |
Lesotho | LS | Limited Services | Limited Services | Available | - |
Liberia | LR | Suspended | Suspended | Available | Available |
Liechtenstein | LI | Limited Services | - | - | - |
Lithuania | LT | Limited Services | Limited Services | Suspended | Limited Services |
Luxembourg | LU | Limited Services | Limited Services | Suspended | Available |
Macau | MO | Available | Available | Available | Available |
Madagascar | MG | Limited Services | Suspended | Available | - |
Malawi | MW | Limited Services | Suspended | Available | - |
Malaysia | MY | Limited Services | Limited Services | Available | Available |
Maldives | MV | Limited Services | Limited Services | Available | - |
Mali | ML | Limited Services | Limited Services | Available | Suspended |
Malta | MT | Available | Available | Suspended | Available |
Mariana Island | MP | Limited Services | - | Available | Suspended |
Marshall Island | MH | Limited Services | - | Available | Available |
Martinique | MQ | Limited Services | Limited Services | Available | Available |
Mauritania | MR | Limited Services | Suspended | Available | Available |
Mauritius | MU | Available | Available | Available | - |
Mayotte | YT | Limited Services | - | Available | - |
Mexico | MX | Limited Services | Limited Services | Available | - |
Micronesia | FM | Limited Services | - | Available | Suspended |
Moldova | MD | Limited Services | Limited Services | Available | Available |
Monaco | MC | Limited Services | - | - | - |
Mongolia | MN | Limited Services | Limited Services | Available | - |
Montenegro (Rep.) | ME | Limited Services | Suspended | Available | - |
Montserrat | MS | Limited Services | - | - | - |
Morocco | MA | Available | Available | Available | Available |
Mozambique | MZ | Limited Services | Limited Services | Available | - |
Myanmar | MM | Available | Available | Available | Available |
Namibia | NA | Limited Services | Suspended | Available | - |
Nauru | NR | Limited Services | Suspended | Available | Limited Services |
Niue | NU | Limited Services | - | Available | - |
Nepal | NP | Suspended | Suspended | Available | Available |
Netherlands | NL | Limited Services | Limited Services | Suspended | Limited Services |
New Caledonia | NC | Limited Services | Suspended | Available | Limited Services |
New Zealand (including the Ross Dependency) | NZ | Limited Services | Limited Services | Available | - |
Nicaragua | NI | Suspended | Suspended | Available | Suspended |
Niger | NE | Limited Services | Suspended | Available | Available |
Nigeria | NG | Limited Services | Suspended | Available | Available |
Norfolk Island | NF | Limited Services | - | - | - |
North Macedonia | MK | Limited Services | Suspended | Available | Available |
Norway | NO | Limited Services | Limited Services | Available | - |
Oman | OM | Limited Services | Limited Services | Available | - |
Pakistan | PK | Limited Services | Suspended | Available | - |
Palau | PW | Limited Services | - | Available | - |
Palestine Territories | PS | Suspended | - | - | - |
Puerto Rico | PR | Limited Services | - | Available | Suspended |
Panama (Rep.) | PA | Limited Services | Suspended | Available | - |
Papua New Guinea | PG | Limited Services | Limited Services | Available | Available |
Paraguay | PY | Suspended | Suspended | Available | - |
Peru | PE | Limited Services | Limited Services | Available | - |
Philippines | PH | Limited Services | Limited Services | Available | Limited Services |
Poland | PL | Available | Available | Suspended | Available |
Portugal | PT | Limited Services | Limited Services | Suspended | Limited Services |
Qatar | QA | Limited Services | Limited Services | Available | - |
Romania | RO | Limited Services | Limited Services | Suspended | Available |
Russian Federation | RU | Suspended | Suspended | Suspended | Suspended |
Rwanda | RW | Limited Services | Suspended | Available | - |
Saint Kitts and Nevis | KN | Suspended | Suspended | Available | Available |
Saint Lucia | LC | Limited Services | Suspended | Available | Suspended |
Saint Pierre and Miquelon | PM | Limited Services | - | - | Suspended |
Saint Vincent and the Grenadines | VC | Limited Services | Suspended | Available | Available |
Samoa | WS | Limited Services | Limited Services | Available | Suspended |
San Marino | SM | Limited Services | - | - | - |
Sao Tome and Principe | ST | Limited Services | Limited Services | Available | - |
Saudi Arabia | SA | Limited Services | Limited Services | Available | - |
Senegal | SN | Limited Services | Limited Services | Available | - |
Serbia (Rep.) | RS | Available | Available | Available | - |
Seychelles | SC | Limited Services | Suspended | Available | - |
Sierra Leone | SL | Limited Services | Limited Services | Available | - |
Slovakia | SK | Available | Available | Suspended | Available |
Slovenia | SI | Limited Services | Limited Services | Suspended | Limited Services |
Solomon Islands | SB | Limited Services | Limited Services | Available | Available |
Somalia | SO | Suspended | - | Available | - |
South Africa | ZA | Limited Services | Limited Services | Available | Available |
South Sudan (Rep.) | SS | Suspended | - | - | - |
Spain | ES | Limited Services | Limited Services | Suspended | - |
Sri Lanka | LK | Limited Services | Limited Services | Available | Limited Services |
Libya | LY | Limited Services | Suspended | Available | - |
Sudan | SD | Limited Services | Suspended | Available | - |
Suriname | SR | Available | Suspended | Available | - |
Svalbard and Jan Mayen | SJ | Limited Services | - | - | - |
Eswatini | SZ | Limited Services | Suspended | Available | - |
Sweden | SE | Available | Available | Suspended | Available |
Switzerland | CH | Limited Services | Limited Services | Available | Limited Services |
Syrian Arab Rep. | SY | Suspended | Suspended | Suspended | - |
Taiwan | TW | Limited Services | Limited Services | Available | Available |
Tajikistan | TJ | Suspended | - | - | - |
Tanzania (United Rep.) | TZ | Limited Services | Limited Services | Available | - |
Thailand | TH | Limited Services | Limited Services | Available | Limited Services |
Timor-Leste (Dem. Rep.) | TL | Limited Services | - | - | - |
Togo | TG | Available | Available | Available | Available |
Tokelau | TK | Suspended | - | - | - |
Tonga (including Niuafo'ou) | TO | Limited Services | Suspended | Available | Available |
Trinidad and Tobago | TT | Available | Available | Available | Available |
Tunisia | TN | Limited Services | Suspended | Available | Available |
Türkiye | TR | Limited Services | Limited Services | Available | - |
Turkmenistan | TM | Suspended | Suspended | Available | Suspended |
Turks & Caicos Island | TC | Limited Services | - | - | - |
Tuvalu | TV | Limited Services | Limited Services | Available | Available |
U.S.Virgin Islands | VI | Limited Services | - | Available | Suspended |
Uganda | UG | Suspended | Suspended | Available | - |
Ukraine | UA | Limited Services | Limited Services | Suspended | Available |
United Arab Emirates | AE | Limited Services | Limited Services | Available | Available |
United Kingdom of Great Britain and Northern Ireland | GB | Limited Services | Limited Services | Available | Available |
United States of America | US | Limited Services | Limited Services | Available | Available |
Uruguay | UY | Limited Services | Suspended | Available | - |
US Outlying Islands | UM | Limited Services | - | - | - |
Uzbekistan | UZ | Limited Services | Suspended | Available | Available |
Vanuatu | VU | Limited Services | Suspended | Available | Limited Services |
Vatican | VA | Limited Services | - | - | Suspended |
Venezuela | VE | Limited Services | Suspended | Available | - |
Vietnam | VN | Limited Services | Limited Services | Available | Limited Services |
Yemen | YE | Suspended | - | - | - |
Zambia | ZM | Limited Services | Suspended | Available | - |
Zimbabwe | ZW | Limited Services | Limited Services | Available | - |
Jersey Island | JE | Limited Services | - | Available | - |
Cook Islands | CK | Limited Services | - | Available | - |
Reunion | RE | Limited Services | Limited Services | Available | - |
Kosovo | XK | Suspended | - | - | - |
Available: Service is currently available but please expect a delay of up to 10 working days depending on the service chosen
Limited Services: Service is currently limited and subject to delays
Suspended: Service is temporarily not available due to the ongoing COVID-19 situation
- : We currently do not offer this service to the selected country/region