Domestic Shipping in Singapore

We offer complimentary registered shipping to addresses within Singapore for any order made on our online store. Parcels are usually delivered within 7 working days. (*Timeframe is just an estimate for non-peak periods)

To support national efforts in containing the spread of COVID-19, we will be limiting manpower required to continue business operations at our warehouse. As a result, there may be minor delays in processing and shipping out your orders. We seek your understanding and patience in this matter as we all do our part to stop the spread of this pandemic. 

Worldwide Shipping

We offer Free International Shipping for Orders Above US$80. (Excluding  Taiwan) Unfortunately, shipping to Israel, Russia, Latvia and Ukraine is currently suspended.

Note that there are restrictions on some products, and some products (eg. Power banks) cannot be shipped to international destinations. 

When you place an order, the shipping cost will be reflected on the checkout page. The shipping rates for many items we sell are weight-based and dependent on the number and type of products. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Custom Taxes and Duties / VAT

Some countries may apply custom duties, or VAT taxes on shipments received from overseas. Please note that any associated duties, domestic charges or other additional taxes are to be borne by the customer. We will do our best to ensure the best shipping experience, however much of the process is out of our control and is in the control of your domestic countries’ officials and mail systems.

Estimated Delivery Time

If you would like to find out the estimated delivery time to you, please click here for more information.

Exchanges/Returns Policy

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your UNIQ product is defective or not functioning, or we sent you an incorrect order by mistake, please kindly email our support team at online@uniqcreation.com with your order details, a description of the fault or damage and either a picture or video of the product defect.

For UNIQ products that are not purchased through our online store (uniqcreation.com), please kindly reach out to the re-seller or retail partner from which the product was purchased instead.

Exchanges/ Returns will not be granted if:
1) The item is not in its original condition, is damaged or missing parts for reasons that are not due to any error on our part.
2) The item is returned more than 30 days after delivery.

UNIQ electronic products comes with a 1-Year Limited Warranty from the day they were bought, when used under normal conditions and for the purpose intended. This Limited Warranty covers any defects in material or workmanship and strictly does not apply if damage is caused by unreasonable use, or neglect, normal wear and tear or if you change your mind. You may read more about our Warranty here. Terms and Conditions apply.

In cases where a refund is offered (due to lack of inventory for replacement), please allow up to 4 weeks for your return to be processed and refund to be issued.  Please kindly note that original shipping charges are non-refundable except in cases where we made a shipping error. 

In the event that the delivery of the parcel is delayed, please kindly note that that refund requests can only be processed after the parcel is successfully delivered and shipped back or established by the postal service to be lost in transit (after 60 days from date of enquiry). 

List of Suspended Destinations (Last updated: 27th May)

International shipments to the following destinations have been suspended. If you have an order with us that has not been shipped and do not wish to wait, just reach out to online@uniqcreation.com and we'll gladly refund it to you. Otherwise we'll hold on to your order and ship it out to you as quickly as we can once the suspension is lifted.