Worldwide Shipping

Free International Shipping for Orders Above US$80. We ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

Potential Delays & Suspension of International Shipments

COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. Please note that shipments to and from international destinations may result in longer than usual deliveries. Please check below for details for shipping to your residential country.  

List of Suspended Destinations

International shipments to the following destinations have been suspended. If you have an order with us and do not wish to wait, just reach out to online@uniqcreation.com and we'll gladly refund it to you. Otherwise we'll hold on to your order and ship it out to you as quickly as we can once the suspension is lifted. 

Countries
Benin Cayman Island
Chad Central African Republic
Cyprus Djibouti
Ecuador French Polynesia
Honduras India
Kuwait Latvia
Libya Maldives
Mauritania Moldova
Mongolia Montenegro
Myanmar Nepal
New Caledonia Panama
Peru Philippines
Samoa South Africa
Sri Lanka Tunisia

Zimbabwe


 

Details of service disruptions (01 April 2020 16:39:24)

1. Australia – Suspension of signature on delivery for inbound items

Australia Post has advised that it has suspended signature on delivery for inbound items. Delivery will be conducted via limited face-to-face methods and will be effective immediately. These special measures have been implemented in order to reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep staff and customers safe by avoiding human contact.

 

2. Austria – Latest developments resulting from the COVID-19 pandemic

Österreichische Post AG has updated that in accordance with the measures taken to minimize the spread of novel coronavirus (COVID-19), the Austrian government has introduced measures including self-isolation, social distancing, advising people to work from home and restricting travel. For this reason, service delivery standards and times can no longer be guaranteed in Austria.

In addition, where possible, Österreichische Post AG is suspending signature-on-delivery for inbound items in order to avoid human contact. Consequently, all items that require the addressee’s signature are now deposited in the addressee’s mailbox or in a secure location on the addressee’s premises, with signature by the postman/postwoman on their portable device. In cases where items are delivered to the recipient in person, the postman/postwoman will likewise sign on the recipient’s behalf.

 

3. Armenia – Measures to limit the spread of novel coronavirus (COVID-19)

“Haypost” CJSC has advised that owing to the suspension of flights resulting from the outbreak and spread of COVID-19, it expects serious delays in processing of inbound and outbound mail from 19 March 2020 until further notice. This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail. For safety reasons, delivery may be performed via methods that restrict direct contact. For all postal items requiring signature on delivery, the addressee’s signature may be replaced in the signature field by the postman/postwoman’s signature, together with the delivery code.

Canada Post is making changes to its delivery procedures in order to help contain the spread of COVID-19. Until further notice, it will no longer request a signature for any deliveries. Instead, its delivery agents will apply “safe drop” procedures whenever it is possible to do so. If such procedures are not possible, the delivery agent will leave a delivery notice card indicating the retail location from which the item can be collected. A delivery notice card will be left for the addressee for all registered items and items requiring the payment of duties and taxes.

 

4. Barbados – Declaration of force majeure

Barbados Postal Service has advised that owing to the outbreak of the novel coronavirus (COVID-19), certain flights have been reduced and others cancelled. This has resulted in reduced transportation capacity and may also lead to delays with both inbound and outbound mail (letter-post, parcel-post and EMS items). For this reason, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation has returned to normal.

 

5. Belgium – Measures to minimize the spread of novel coronavirus (COVID-19)

Bpost has advised that international and domestic operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:

  • Post offices will remain open in general, but will be closed on Saturdays;
  • For domestic and inbound international items that would normally require a signature, the postwoman or postman will sign for delivery in place of the customer (but in the customer’s presence);
  • bpost is no longer able to guarantee delivery times, standard rules for signature on delivery, or availability of tracking data for shipments.

 

6. Bermuda – Measures to limit the spread of the novel coronavirus (COVID-19)

Bermuda Post Office has advised that exceptional precautionary measures to minimize the spread of COVID-19 have been implemented, including the temporary closure of schools, many public institutions and places of business. These measures are having a direct impact on postal operations and service quality.

 

7. Belarus – Disruption of services

The designated operator of Belarus has advised that there is major impact on quality of service for all types of inbound and outbound mail owing to measures taken concerning COVID-19. It can no longer guarantee service delivery standards.

 

8. Bhutan – Service disruption due to COVID-19

Bhutan Post has advised that in accordance with the directives issued by the Royal Government of Bhutan, a number of precautionary measures have been implemented to minimize the spread of the novel coronavirus (COVID-19). These include the temporary closure of all schools and colleges, and quarantine for affected individuals. As a result of these measures, as well as difficulties in relation to airlines and other transportation providers, Bhutan Post is experiencing significant disruption to its daily operations. This is having a direct impact on service quality for international inbound and outbound services, and severe delays are to be expected.

 

9. Brazil – Measures to limit the spread of the novel coronavirus (COVID-19)

Correios has advised that the Brazilian Government has introduced a series of measures to minimize the spread of the novel coronavirus (COVID-19). These measures include self-isolation, social distancing, advising people to work from home, and restrictions on travel. Consequently, Correios hereby advises that there may be a severe impact on service quality for international inbound and outbound services. Correios can no longer guarantee the service delivery standards. Pursuant to its commitment to preserving the health and safety of the population and its employees, Correios will be making changes to its delivery procedures to help contain the spread of the virus. Until further notice, all postal items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient.

 

10. Bulgaria (Rep.) – Measures taken to limit the spread of novel coronavirus (COVID-19)

Bulgarian Posts plc has advised that the Bulgarian Government declared a state of emergency on 13 March 2020, and has introduced various measures such as self-isolation, social distancing, advising people to work from home and restricting travel, with the aim of minimizing the spread of COVID-19. In view of this, Bulgarian Posts can no longer guarantee service delivery standards.

 

11. Canada – Update on the measures taken to minimize the spread of the novel coronavirus (COVID-19)

Canada Post has provided update of additional measures being taken in response to the spread of COVID-19.
In order to eliminate interaction with customers at their doorstep and in accordance with physical distancing requirements, Canada Post has implemented revised delivery procedures. Only international inbound items requiring the payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item for collection. All other international items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient. This change eliminates the need for signature at the doorstep and greatly reduces the number of parcels sent to Canada Post offices for collection.

 

12. Cape Verde – Measures to minimize the spread of COVID-19

Correios de Cabo Verde has advised that serious delays for both inbound and outbound mail are expected.

 

13. Chile – Measures and restrictions to limit the spread of COVID-19

CorreosChile has advised of the following measures, effective as of 17 March 2020, that apply to all postal items:

  1. Owing to a lack of international air transport capacity, CorreosChile is unable to dispatch international outbound mail. This applies to all countries except Argentina, Bolivia, Brazil, Colombia, Ecuador, Paraguay and Uruguay;
  2. International inbound mail addressed to Easter Island will no longer be accepted;
  3. There will be delays in the processing and delivery of international inbound mail;
  4. Signature on delivery for international inbound mail will be suspended and replaced by delivery methods that limit direct physical contact.

These measures are a result of the reduced workforce across the logistics chain and of domestic and international flight connections in the light of the spread of COVID-19.

 

14. Colombia – Measures to limit the spread of COVID-19

Servicios Postales Nacionales S.A. 4-72 has advised that owing to the emergency resulting from the spread of the novel coronavirus (COVID-19), there will be significant delays in all of its international inbound and outbound letter-post, parcel-post and EMS services. This is specifically due to the fact that:

  • Airlines have halted flights to Europe, Asia, Africa and certain countries in Latin America and the Caribbean with immediate effect and until further notice, citing force majeure;
  • Operations more broadly, including those relating to letter post and parcel post, will be subject to national government measures and restrictions and any changes in the national security situation;
  • Mail will no longer be accepted or handled on Saturdays at the mail processing centre in Bogota, nor at regional operational centres;
  • Delivery staff will work 50% from Monday to Saturday;
  • Temporary measures will be introduced to minimize human contact in the delivery of letter- post, parcel-post and EMS items that would ordinarily require the recipient’s signature;
  • Customer service opening hours will be subject to change;
  • Over 80% of administrative staff will be working from home.

 

15. Croatia – Measures to limit the spread of the novel coronavirus (COVID-19)

Croatian Post has advised that in order to limit the spread of COVID-19, and in the interest of the health and safety of Croatian Post staff, a special process for postal items subject to signature upon delivery has been introduced as from 18 March 2020.

For registered or insured items, parcels and EMS items, the item will be placed in the addressee’s mailbox or deposited at the front door of their house or flat. In the signature field, the postman will enter "C-19" to indicate that the item has been delivered without the recipient's signature. This measure aims to avoid contact between recipients and postal staff.

 

16. Cyprus – Measures to reduce the spread of the novel coronavirus (COVID-19)

Cyprus Post has advised that owing to the measures taken by the government of Cyprus to reduce the spread of the novel coronavirus (COVID-19), including the self-quarantining of staff, significant delays are to be expected in the delivery of all inbound mail. In order to avoid human contact, postal items that would ordinarily require written proof of delivery (WPOD) may, with the addressee’s consent, be deposited in the addressee’s mailbox or in a secure location on the addressee’s premises, with signature by the mail carrier.

 

17. Czech Rep. – Measures to minimize the spread of COVID-19

Česká Pošta s.p. has advised that the Czech Government has introduced a series of measures to minimize the spread of the novel coronavirus (COVID-19). These measures have a severe impact on international inbound and outbound service quality and Česká Pošta can no longer guarantee the service delivery standards.

Pursuant to its commitment to preserving the health and safety of the population and its employees, Česká Pošta has made the following changes to its delivery procedures to help contain the spread of the virus:

  • International registered mail and parcels are delivered according to standards, if possible with measures that minimize interpersonal contact;
  • International and domestic EMS delivery at the weekend and on public holidays is suspended for the moment;
  • Domestic registered mail (with no additional services, such as written proof of delivery, etc.) with an unsuccessful delivery attempt will, if possible, be inserted in the addressee’s mailbox. Items that do not fit in the mailbox will be stored at the post office with an extended storage period. A notification, including instructions, will be inserted in the mailbox. The same applies to ordinary mail, including small packages;
  • International and domestic items requiring a signature will be delivered with the use of envelopes for identification and signature provided by the recipient to minimize interpersonal contact. Items with an unsuccessful delivery attempt will be stored at the post office with an extended storage period and a notification will be inserted in the mailbox. In addition, all delivery offices have reduced their working hours (operational until 16.00) and are closed at weekends. All post offices in areas placed under quarantine are closed.

 

18. Denmark – Update on measures to minimize the spread of COVID-19

Post Danmark (PostNord Denmark) has updated that as a measure to limit the transmission of the COVID-19 virus, it has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit human contact, with immediate effect.

 

19. El Salvador – Entire territory under quarantine

Correos de El Salvador has advised that in view of measures adopted by the government of El Salvador through Executive Order 13 (2020) to reduce the spread of the novel coronavirus (COVID-19), the entire territory of El Salvador is under quarantine until 1 April 2020, or until a later date that will be communicated in due course. Correos de El Salvador will conduct its activities in line with these strict government measures.

In order to minimize human contact and protect its workers, Correos de El Salvador considers it necessary to significantly reduce its workforce across the logistics chain (from labelling to delivery). As a result, correspondence of all kinds will not benefit from the usual rapidity of service, and Correos de El Salvador requests that it be exempt from the UPU’s delivery time and quality measurement requirements. Naturally, access to post offices is also subject to restrictions and special conditions as part of the preventive measures and for the protection of both staff and customers of Correos de El Salvador.

 

20. Estonia – Measures to minimize the spread of COVID-19

Estonian Post has suspended signature on delivery for inbound items requiring proof of delivery in order to avoid human contact. Registered items will be delivered to mailboxes where possible. In case of delivery to the person, the courier will enter the receiver’s name on the handheld device, but with the word “Courier” in place of the signature. Courier parcels will still be delivered to the addressee, but in place of the signature, there will be an image (picture) of an address card, which the recipient will first be asked to sign (preferably using their own pen).

 

21. France - Measures to limit the spread of COVID-19

La Poste has updated that in addition to the exceptional measures taken as a result of COVID-19, and in the interest of limiting the spread of the virus and safeguarding the health and safety of La Poste’s staff, La Poste-Colissimo has advised that only items weighing less than 15 kg and with a maximum package size of 32 cm x 24 cm x 24 cm will be delivered by its commercial network. Every effort will be made to provide the service, but delivery standards will not be guaranteed. All other packages will be subject to delayed service.

La Poste has advised that the French Government has extended the measures aimed at combating the spread of COVID-19 until 15 April 2020.

 

22. Georgia – Measures taken to minimize the spread of the novel coronavirus (COVID-19)

Georgian Post has advised that with effect from 16 March 2020, the Government of Georgia has taken measures to reduce the spread of the novel coronavirus (COVID-19). As these measures include the self-quarantine of staff, significant delays are to be expected in the delivery of all inbound mail.

In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of all postal items that would ordinarily require the addressee’s signature on delivery for security reasons. Consequently, it will not be mandatory for Georgian Post to collect and provide written proof of delivery.

 

23. Germany – Update on measures to limit the spread of COVID-19

Deutsche Post has updated that in addition to the measures already communicated, it has implemented supplementary measures to reduce direct interaction with customers at their doorstep, in accordance with physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection.

 

24. Grenada – State of emergency

Grenada Postal Corporation has advised that the Government of Grenada has declared a limited state of emergency for 21 days from 25 March 2020. Outbound and inbound mail delivery services and other services will be affected.

 

25. Guyana – Disruption to mail operations owing to COVID-19

Guyana Post Office Corporation has advised that in view of the novel coronavirus (COVID-19) pandemic, it received a Government directive on 18 March 2020 stating that staff must work on a rotation basis. This will directly affect all postal operations. Delays are to be expected in the handling and delivery of all postal items.

 

26. Honduras - Entire territory under quarantine

Empresa de Correos de Honduras “Honducor” has advised that in view of measures adopted by the Government of Honduras through the 15 March 2020 Executive Order to reduce the spread of novel coronavirus (COVID-19), the entire territory of Honduras is under quarantine until 21 March 2020, or until a later date that will be communicated in due course. In order to minimize human contact and protect its workers, Honducor significantly reduced its workforce across the logistics chain (from labelling to delivery). As a result, correspondence of all kinds will not be handled according to the usual delivery times and quality measurement requirements. Naturally, access to post offices is also subject to restrictions and special conditions as part of the preventive measures and for the protection of both staff and customers of Honducor.

 

27. Hong Kong, China – Further measures to limit the spread of COVID-19

Hongkong Post has updated that it has temporarily changed its delivery process for all items requiring signature on delivery. With effect from 28 March 2020, for postal items requiring signature on delivery, when performing at-the-door delivery, the postman or postwoman will not obtain a signature from the recipient to reduce human interaction. In case of an unsuccessful at-the-door delivery attempt, the recipient will receive a notification requesting him/her to collect the item at a designated post office, in accordance with the normal procedure. The collection arrangements at the post office remains unchanged.

 

28. Hungary – Measures to limit the spread of COVID-19

Magyar Posta has advised that, on Monday, 16 March 2020, the Government of Hungary declared a state of emergency, lasting 30 days, in order to reduce the risk of the spread of the novel coronavirus (COVID-19). Consequently, Magyar Posta can pursue its activities only in compliance with the strict ad hoc measures implemented by the government. Magyar Posta is no longer able to guarantee compliance with delivery standards for all categories of mail items (letter-post, parcel-post and EMS items) until further notice. Magyar Posta is working continuously to improve the situation. International and domestic operations will continue to operate normally insofar as possible.

 

29. Indonesia – Measures to minimize the spread of COVID-19

Pos Indonesia has advised of some important measures taken by the Indonesian Government to minimize the spread of COVID-19, including instructing people to stay at home and to practice social distancing. Home working has been implemented for the public and private sectors. A number of commercial flights to and from Indonesia’s international airports have also been suspended until further notice. Consequently, Pos Indonesia operations, for all outbound and inbound mail are disrupted. Delivery standards cannot be guaranteed; addressee signature on delivery of inbound items has been suspended.

 

30. Italy – Update on the measures taken to minimize the spread of the novel coronavirus

Poste Italiane has advised that it has implemented further measures with regard to the acceptance and delivery of parcels, in accordance with physical distancing requirements.

If the addressee cannot be contacted, or in the case of parcels addressed to businesses, cultural institutions, commercial activities and other entities that are temporarily closed in accordance with the Prime Ministerial Decree of 25 March 2020, items can be returned to sender after the first delivery attempt.

The list of the most affected municipalities is updated regularly and is available on the following page of the Poste Italiane website: www.poste.it/emergenza-covid19.html.

Furthermore, in order to minimize the spread of COVID-19 and protect employees’ health by enabling processing by a single person, only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice. However, these restrictions do not apply to donations.

 

31. Ireland – Measures to limit the spread of novel coronavirus (COVID-19)

An Post has advised that it has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit direct contact, with immediate effect. These special measures have been implemented in order to reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep staff and customers safe by avoiding human contact.

 

32. Israel – Measures to limit the spread of novel coronavirus (COVID-19)

Israel Postal Company has updated that with a view to minimizing the spread of COVID-19, the Israeli Ministry of Health has introduced measures including self-isolation, limitation of the number of personnel working at the workplace, advising people to work from home and restricting travel.

Israel Postal Company will, however, continue to process incoming and outgoing mail, giving priority to premium services such as EMS and PRIME, and will make every effort to ensure the regular distribution of mail. However, due to the above restrictions, Israel Postal Company can no longer guarantee service delivery standards.

In addition, since 17 March 2020, a signature is no longer required for items requiring signature on delivery, and such items will be left at the door after being scanned and photographed to prove that delivery has been made. If possible, the name of the addressee will be recorded.

 

33. Jamaica – Restricted services (COVID-19)

Jamaica Post has advised that it will be providing restricted postal services, following the announcement by the Government of Jamaica that all non-essential work, in both the public and private sectors, should be conducted from home or remotely, with a view to containing the spread of the novel coronavirus (COVID-19) throughout Jamaica.

Consequently, from 18 March to 24 March 2020, Jamaica Post will be implementing a restructured operations programme. This will have an impact on the processing of all inbound and outbound mail, as follows:

  • Inability to guarantee delivery standards for all postal items, owing to adjusted opening hours of post offices and postal agencies;
  • Deployment of a reduced workforce at the international mail processing centre (JMKINA), the administrative headquarters (postal accounting and customer service), and the operational headquarters (mail van dispatches).

 

34. Kazakhstan – State of emergency

Kazpost JSC has advised that a state of emergency has been declared throughout the country from 16 March to 15 April 2020 and a quarantine regime has been imposed in the cities of Nur-Sultan and Almaty in response to the COVID-19 pandemic. Delays in mail delivery to all areas are expected.

 

35. Lithuania – Update on measures to limit the spread of COVID-19

Lithuania Post has updated that the Government of Lithuania has decided to extend the nationwide quarantine for at least two more weeks, until April 13, in order to limit the spread of the novel coronavirus (COVID-19). Lithuania Post has suspended the collection of a signature on delivery for inbound letter mail items and, wherever possible, is sending parcels to parcel lockers for contact-free collection. Courier items are still delivered to the door, but the four last digits of the recipient’s ID are recorded in place of a signature. Owing to these measures, quality of service for all types of inbound and outbound mail is affected. For this reason, service delivery standards cannot be guaranteed.

 

36. Luxembourg – Suspension of signature on delivery

Post Luxembourg has advised of the measures taken to minimize the spread of the novel coronavirus (COVID-19). International and domestic operations will continue as normal insofar as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:

  • In general, post offices will remain open (with the exception of 21 post offices), but will be closed on Saturdays;
  • For all postal items requiring signature on delivery, the addressee’s signature will be replaced by the postman/woman’s signature, together with the delivery code, in the signature field.
  • Post Luxembourg is no longer able to guarantee delivery times or comply with standard rules for signature on delivery.

 

37. Madagascar – Measures to limit the spread of the novel coronavirus (COVID-19)

Paositra Malagasy has advised that in order to prevent the risk of the spread of the novel coronavirus (COVID-19), the Government of Madagascar has declared a state of sanitary emergency for a period of 15 days, with effect from 21 March 2020. In order to restrict human contact as far as possible, all passenger flights have been suspended, personal travel is strictly limited, and public transport services are no longer permitted to operate. These measures are having a severe impact on postal operations. Until further notice, post offices will be operating a minimum service and the delivery of mail (letter-post, parcel-post and EMS items) is suspended. Consequently, Paositra Malagasy is no longer able to guarantee quality of service for all categories of mail (letter-post, parcel-post and EMS items).

 

38. Malta – Measures taken to minimize the spread of the novel coronavirus (COVID-19)

MaltaPost has advised that, in accordance with measures taken to minimize the spread of the novel coronavirus (COVID-19), all postal items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. For these items, the postman/woman will ask for the recipient’s name and ID number, and this information will be entered by the postman/woman in the signature field on the registration barcode sticker. This temporary measure will be effective from 17 March 2020 until further notice.

 

39. Malaysia – Measures taken to minimize the spread of the novel coronavirus (COVID-19)

Pos Malaysia has advised that owing to the outbreak of COVID-19 and the Restricted Movement Order enacted by the Malaysian Government, delays are expected in processing, transportation and delivery of both incoming and outgoing international shipments of all postal items.

All postal items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest. This temporary measure came into force from 16 March 2020 and remains in effect until further notice. For delivery of items to a mail room, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.

 

40. Mauritius – Measures taken to minimize the spread of COVID-19

Mauritius Post has advised that owing to the outbreak of COVID-19 and the restricted confinement order enacted by the government of Mauritius, all post offices are closed as from 20 March 2020. This temporary measure will remain in force until 2 April 2020.

Severe delays are to be expected in the processing, transport and delivery of both inbound and outbound mails. Items requiring signature on delivery will no longer be signed at the moment of handover to the recipient for health, safety and security reasons. Instead the postman will ask the recipient’s name and will record it on the delivery receipt, keeping a distance of one metre to minimize human contact and reduce the risk of the spread of COVID-19.

 

41. Mexico – Service disruptions

Correos de México has advised that owing to the cancellation of international flights from Mexico to South America and to other continents, including Africa, Asia and Europe, it is facing significant disruption to its operations. This disruption will have a direct impact on quality of service in relation to both inbound and outbound mail. Consequently, Mexico is declaring a situation of force majeure in relation to all international consignments, as a result of the COVID-19 pandemic and its effects on services worldwide.

 

42. Morocco - Measures taken to minimize the spread of COVID-19

Poste Maroc has advised that due to the suspension of international commercial air traffic, it is suspending exports of all postal items until normal flight operations resume. Incoming mail has been processed and delivered as normal. However, following steps taken to limit the spread of COVID-19, and for public health and safety reasons, delivery services may suffer certain delays, because of limited staff numbers in processing and delivery centres. Postal items are being delivered without the addressee's signature being requested. For such items, postmen/postwomen will ask the addressee for their identity card number and record it.

 

43. Netherlands – Changes of delivery procedures

PostNL has updated that in accordance with the measures taken to minimize the spread of the novel coronavirus (COVID-19) and the guidelines issued by the government of the Netherlands, all postal items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. For these items, the postman/woman will ask the recipient for the last three digits of the recipient’s ID reference number, and this information will be entered by the postman/woman in the signature field on their handheld device. This temporary measure will be effective from 16 March 2020 until further notice.

 

44. New Zealand – Changes on delivery process

New Zealand Post has updated that to minimize the spread of the novel coronavirus (COVID-19), a number of measures have been implemented to ensure the safety of both customers and staff, effective until further notice. These include the following:

  • Delivery changes: New Zealand Post has changed the way in which items requiring signature are delivered, so as to eliminate the need for customers to use scanners. The delivery staff will knock at the door as usual, step back away from the door, and ask for the recipient’s name to record proof of delivery. In this way, the need for any physical contact is eliminated.
  • Over-the-counter services have been discontinued with effect from 25 March. This will help to reduce the risk of social transmission of the virus for both staff and customers. It will also mean a reduction in the capacity to accept international outbound items, and a reduction in export volumes is therefore to be expected while alert level 4 remains in effect.
  • Businesses that are deemed to provide essential services are still able to send their products.
  • Owing to the suspension of many flights and the resulting reduction in transport capacity, New Zealand Post is limited in its ability to send outbound mail (letter-post, parcel-post and EMS items) to a number of Union member countries.

New Zealand Post can no longer guarantee service delivery standards.

 

45. North Macedonia - Measures taken to minimize the spread of COVID-19

Post of North Macedonia has advised that the government has officially declared a state of emergency for 30 days from 19 March 2020 (period subject to extension). This situation will have a major impact on operations, and quality of service for all types of inbound and outbound mail is affected. Service delivery standards cannot be guaranteed.

 

46. Panama – Service disruption

Correos de Panamá has advised that owing to new measures adopted by the national government and airlines to minimize the spread of novel coronavirus (COVID-19), all international flights have been suspended. Correos de Panamá is no longer able to guarantee inbound and outbound mail standards and invokes the force majeure clause for quality of service and quality of remunerations for all categories of mail item until further notice. The postal network, national and international operations centres and national post offices will, however, remain open, but with a reduced workforce and modified working hours.

 

47. Papua New Guinea – Measures to minimize the spread of COVID-19

Post PNG has advised that the Government of Papua New Guinea has officially declared a state of emergency for 14 days, effective from 24 March 2020, as a precaution against the novel coronavirus (COVID-19) pandemic. The lockdown may be extended based on evaluations of the situation during this initial period. The following measures apply:

  • Work has been scaled down as of 24 March, to encourage people to stay at home and limit movement within the country;
  • Restrictions have been implemented with regard to domestic and international travel;
  • Public gatherings have been restricted in order to avoid social contact.

Access to postal outlets and the processing of all inbound and outbound mail will be subject to restrictions. Service delivery standards and written proof of delivery cannot be guaranteed.

 

48. Philippines – Measures to limit the spread of the novel coronavirus (COVID-19)

Philippine Postal Corporation (PHLPost) has provided with an update on the situation in the Philippines in the context of stringent social distancing measures to curtail and eliminate the spread of COVID-19.

International air and sea transport from and to international airports and seaports throughout the Philippines will remain operational during the community quarantine. However, domestic air, land and sea transport is suspended for the duration of the community quarantine imposed in Metro Manila, the rest of Luzon island, and several areas of the Visayas and Mindanao islands.

In view of this, the following changes are being made to PHLPost operations for the period of community quarantine (currently scheduled to run until 12 April 2020):

  1. International mail processing centres will maintain a skeleton workforce in order to accept incoming international dispatches. Inbound items received up to 12 April 2020 will not be processed and forwarded to delivery post offices until the normal work schedule resumes (as from 13 April 2020).
  2. There will be no outbound international dispatches from the international mail processing centres from 17 March 2020 until end of the community quarantine.
  3. Outbound postal items received up to 12 April 2020 by post offices located in areas under community quarantine and in other areas of the Visayas and Mindanao islands will be processed and forwarded to destination countries upon resumption of the normal work schedule (13 April 2020).
  4. It is anticipated that Internet connections at the homes of PHLPost customer service personnel may be intermittent.

Delays to inbound and outbound postal items are expected during the community quarantine period.

 

49. Poland – Measures to minimize the spread of novel coronavirus (COVID-19)

Poczta Polska has advised that restrictions imposed by the Polish Government and measures aimed at slowing the spread of COVID-19 will affect its services. It will no longer be able to meet all of its contractual obligations, in particular the quality delivery standards, in full. Quality of service for all types of inbound and outbound mail will therefore be affected. A force majeure clause regarding quality of service is being invoked.

 

50. Portugal – Measures to minimize the spread of novel coronavirus (COVID-19)

CTT Correios de Portugal has updated that international and domestic operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:

  • Post offices will remain open in general (closing over lunchtime);
  • For domestic and inbound international items that would normally require a signature, the postwoman or postman will sign for delivery in place of the customer.
  • CTT Correios de Portugal is no longer able to guarantee delivery times, observe the standard rules for signature on delivery, or make tracking data available for all shipments.

 

51. Republic of Korea - Delay of shipments to Republic of Korea

Due to outbreak of COVID-19, many airlines had announced that they will reduce or stop flights to and from Republic of Korea. Please expect delay in processing and delivery for all shipments to and from Republic of Korea.

 

52. Romania – State of emergency

Poșta Română has advised that a state of emergency, lasting 30 days, was declared by the government on 16 March 2020, in order to reduce the risk of the spread of COVID-19. This state of emergency, which applies to the entire country, entails a number of extraordinary measures, effective at least until 16 April 2020, or to a later date that may be communicated in due course. Consequently, Poșta Română‎ can only continue its activities in compliance with the strict ad hoc measures taken by the government.

New travel restrictions have led to massive cancellations of international flights. Owing to the suspension of air services to a number of international destinations, Poșta Română‎ is facing difficulties sending international postal items, and delays are to be expected for all types of inbound and outbound mail. This will have a major impact on operations and, consequently, on quality of service.

Poșta Română is no longer able to meet all of its contractual obligations, in particular delivery standards, for international mail. Therefore, all contractually agreed sanctions, especially those concerning penalty payments, e.g. pay for performance, are suspended until flights return to their normal operating schedule. When this occurs, Poșta Română‎ will resume its normal services. It is working continuously to improve the situation.

As a major employer and a key element in the country’s economy, Poșta Română‎ is fully committed to playing its part in helping Romania to overcome this major challenge. A dedicated committee, involving all senior management, has already been working for a number of weeks, in close contact with the relevant institutional bodies, to define and continuously adapt its operations and services in compliance with the government measures intended to prevent the spread of the COVID-19.

 

53. Russian Federation – Inability to comply with delivery standards

Russian Post has advised that owing to the quarantine measures implemented in Moscow to minimize the spread of the novel coronavirus (COVID-19) and the fact that the principal office of exchange for imports is located in Moscow, Russian Post is unable to guarantee compliance with delivery standards.

As a result, Russian Post is invoking a situation of force majeure with regard to quality of service and remuneration for all categories of mail item (letter-post, parcel-post and EMS items) until further notice.

 

54. Saint Lucia – Measures to limit the spread of COVID-19

Saint Lucia Postal Service has advised that in keeping with the partial shutdown measures implemented by the Government of Saint Lucia to contain the spread of COVID-19, it is currently operating a restricted postal service with reduced hours, reduced personnel and fewer sub-offices, effective 23 March 2020. This response plan will affect the processing of inbound and outbound mail as well as timely replies to queries.

 

55. Saudi Arabia – Suspension of the provision of written proof of delivery to addressees

Saudi Post, has advised that in accordance with the measures taken to minimize the spread of the novel coronavirus (COVID-19) and the requirements of the government of Saudi Arabia, all letter-post, parcel-post and EMS items requiring signature on delivery will, for security reasons, provisionally be delivered to customers indirectly. Consequently, it will not be mandatory for Saudi Post to provide written proof of delivery and the delivery will be based on a code sent to the addressee’s mobile phone.

 

56. Senegal – Delivery delays

La Poste du Sénégal has advised that in view of the novel coronavirus (COVID-19) pandemic, measures to close the borders and restrict travel have been implemented by the Government of Senegal and the airlines. These decisions will have a significant impact on shipment and delivery times for all postal items. Consequently, La Poste du Sénégal is unable to guarantee compliance with delivery standards.

 

57. Serbia – Measures taken to minimize the spread of COVID-19

The Public Enterprise Post of Serbia has advised that as of 15 March 2020, the government of Serbia declared a state of emergency in relation to the novel coronavirus (COVID-19) pandemic. In accordance with the measures adopted, Public Enterprise Post of Serbia has made organizational changes regarding the acceptance, processing and delivery of all inbound and outbound mail products, and the changes made will affect domestic and international quality of service. Service delivery standards cannot be guaranteed.

 

58. Slovakia – Measures to limit the spread of the COVID-19

Slovenska Pošta has advised that the management has issued a “stay at home order” for support staff, requiring them to work remotely from their homes and restricting their access to their normal place of work. This measure is in force from 16 March 2020 until further notice. Given these new arrangements, all inquiries are liable to be disrupted. In addition, call agents may be unable to deal with telephone inquiries. Consequently, there may be a severe impact on service quality for international inbound and outbound services and service delivery standards.

To limit the spread of COVID-19 and in the interest of the health and safety of Slovenská pošta staff, special processes have been put in place for postal items subject to delivery, specifically as follows:

  • Parcels that would ordinarily require the addressee’s signature can now be deposited in parcel terminals (these measures are aimed at avoiding contact between the recipient and the courier or postman/postwoman);
  • Delivery of registered items is suspended and will only be notified. These items will be deposited at post offices and the customer will receive a notification (announcement to mailbox, electronic notification sent by e-mail or SMS).

Slovenska Pošta has also extended by 14 days the current period of 18 days during which postal items will be stored at post offices. This is intended to alleviate customers’ concerns about having to collect items from post offices immediately, and also to help to reduce customer flows at post offices.

 

59. Slovenia – Measures taken to limit the spread of novel coronavirus (COVID-19)

Pošta Slovenije has advised that in order to further reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep its staff and customers safe, it is suspending signature on delivery for inbound items insofar as possible. It will deliver items using alternative delivery methods where possible. This includes delivery to agreed locations without physical contact (e.g. P.O. boxes, mailboxes, parcel lockers) and delivery without signature (to this end, a new “contact-free delivery” status for internal items has been introduced within the domestic Track & Trace system). These measures were introduced on 16 March 2020, and will remain in place until further notice.

 

60. South Africa – Measures to limit the spread of the novel coronavirus (COVID-19)

South African Post Office Ltd has advised that owing to the outbreak and rapid spread of COVID-19 and the increasing number of infections in South Africa, the government has taken a number of steps aimed at reducing social contacts and physical movements to a minimum. In addition, because of the suspension of many flights, exchanges of both inbound and outbound mails are currently blocked. All post offices nationwide will be closed while the country is on lockdown, and all mail classes will be delayed.

 

61. Spain – Update on delays in the distribution of international mail

Correos y Telégrafos has updated that the Spanish Government has extended the “state of alert” that was declared on 14 March 2020, with effect until 11 April 2020, in order to reduce the risk of the spread of the novel coronavirus (COVID-19). The state of alert may yet be extended again. This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail.

 

62. Sri Lanka – Disruption of mail operations owing to COVID-19

Sri Lanka Post has advised that the government's decision to declare holidays for the public and private sector from 16 to 19 March 2020, to help prevent the COVID-19 outbreak from spreading, will disrupt all inbound and outbound mail operations. All mail processing and delivery is suspended until 20 March 2020. The government may decide to further extend the holidays once it has reviewed the situation.

 

63. Suriname – Delay in mail processing delivery

Suriname Postal Corporation (SURPOST) has advised that since 14 March 2020, measures have been taken by the government of Suriname to reduce the risk of the spread of the novel coronavirus (COVID-19). Therefore, SURPOST can pursue its activities only in compliance with strict ad hoc measures in line with government directives. To ensure that human contact is minimized, in the interest of personal safety, it is deemed necessary to significantly reduce the workforce deployed in the logistics chain, with regard to both sorting and delivery. This will have a major impact on operations and, consequently, quality of service for all types of inbound and outbound mail. Service delivery standards cannot be guaranteed.

 

64. Sweden – Update on measures to minimize the spread of COVID-19

Sweden Post (PostNord Sweden) has updated that as a measure to limit the transmission of the COVID-19 virus, Sweden Post (PostNord Sweden)has suspended signature on delivery for inbound items, with the exception of items that are delivered through a retail outlet. Delivery will be conducted via methods that limit human contact, with immediate effect.

 

65. Switzerland – Measures to limit the spread of the COVID-19

Suriname Postal Corporation (SURPOST) has advised that since 14 March 2020, measures have been taken by the government of Suriname to reduce the risk of the spread of the novel coronavirus (COVID-19). Therefore, SURPOST can pursue its activities only in compliance with strict ad hoc measures in line with government directives. To ensure that human contact is minimized, in the interest of personal safety, it is deemed necessary to significantly reduce the workforce deployed in the logistics chain, with regard to both sorting and delivery. This will have a major impact on operations and, consequently, quality of service for all types of inbound and outbound mail. Service delivery standards cannot be guaranteed.

 

66. Thailand – COVID-19 – Measures taken for international outbound and inbound mail items

Thailand Posts has advised that in the face of the spread of COVID-19, it still remains committed to fulfilling its obligations and will operate under the following conditions until further notice:

Outbound mail items

Thailand Post is not currently able to offer outbound mail services to the following destinations: Brunei Darussalam, Cayman Islands, Chile, Djibouti, Ecuador, Egypt, French Polynesia, India, Kuwait, Lebanon, Latvia, Maldives, Myanmar, Peru, the Philippines, Sri Lanka and Tunisia. The processing of outbound mail to all countries affected by the spread of novel coronavirus is also expected to be subject to delays.

Inbound mail items

In compliance with the strict ad hoc measures taken by the government, delays may be expected for all types of inbound mail.

Signature on delivery for international services that would ordinarily require the recipient’s signature is still provided wherever possible. In cases where the recipients refuse to sign, the delivery officers will sign on the recipient’s behalf.

 

67. Tonga – Measures to limit the spread of the novel coronavirus (COVID-19)

Tonga Post Ltd has advised that the Government of Tonga has declared a state of emergency for one month from 20 March 2020 (period subject to extension). Restrictions will be in place in the coming days that will have an impact on postal operations and quality of service for all types of inbound and outbound mail. Service delivery standards cannot be guaranteed.

 

68. Turkey – Force majeure

Turkish PTT Corporation has declared a situation of force majeure with immediate effect, and delays are also to be expected for all inbound and outbound postal items.

 

69. Ukraine – Update on measures to minimize the spread of COVID-19

Ukrposhta has updated that with effect from 25 March 2020, the Government of Ukraine declared a state of emergency across the country until 24 April 2020, to reduce the spread of the novel coronavirus. Ukrposhta is maintaining its operations, with measures in place to protect staff and customers. As these measures include self-quarantine of staff, delays are to be expected in the delivery of all inbound mail. It will not be mandatory for Ukrposhta to collect and provide written proof of delivery; registered postal items (other than summons) will be left in addressees' mailboxes, and inbound international postal items will be stored at post offices free of charge until the end of the state of emergency.

 

70. United Arab Emirates – Measures to limit the spread of COVID-19

Emirates Post has advised that in line with government directives, it is required to take strict ad hoc measures aimed at minimizing human contact, during both sorting and delivery. These are likely to have an impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter post, parcels and EMS), at least until 2 April 2020. For this reason, service delivery standards cannot currently be guaranteed.

 

71. United Kingdom – Measures to limit the spread of novel coronavirus (COVID-19)

Royal Mail Group (Royal Mail and Parcelforce Worldwide) has advised that as part of UK measures to minimize the spread of COVID-19, they have had to change their delivery process for all postal items requiring signature on delivery. As from 13 March 2020, items requiring a signature on delivery will not always be signed for by the recipient. Instead, in these exceptional and difficult circumstances, where the recipient has not been able to sign for the item but has duly received it, a code (XP1) will be entered into the handheld device, and this will constitute evidence of receipt.

In addition, Royal Mail Group also can no longer guarantee service delivery standards, in view of the UK Government introducing a series of measures, including self-isolation, social distancing, advising people to work from home and restricting travel with a view to minimizing the spread of COVID-19.

 

72. Uruguay – Steps taken to minimize the spread of COVID-19

Correo Uruguayo has advised of the following measures to minimize the spread of COVID-19:

  • Staff numbers in postal facilities are being reduced as far as possible, and teleworking introduced where feasible;
  • Direct physical contacts are being minimized, and appropriate hygienic measures introduced;
  • Post offices with large numbers of customers are being kept closed, with special collection points set up directly with customers.

 

73. Vatican – Measures to minimize the spread of COVID-19

Poste Vaticane has advised that it will carry on operating and provide its services as far as it is able to. The current situation will have repercussions in terms of quality of service for all types of inward and outward mail. Under these circumstances, Poste Vaticane will no longer be able to guarantee delivery service standards.

 

74. Vietnam – Measures taken to minimize the spread of novel coronavirus (COVID-19)

VNPost has advised that the government is taking measures to minimize the spread of COVID-19 in the following locations from 7 March 2020:

Ha Noi (100000–159999), Hai Phong (180000–189999), Quang Ninh (200000–209999), Soc Trang (950000–959999), Hung Yen (160000–169999), Quang Binh (510000–519999), Quang Nam (560000–569999), Da Nang (550000–559999), Hau Giang (910000–919999), Binh Dinh (590000–599999), Bac Giang (230000–239999), Hue (530000–539999), Thai Nguyen (250000–259999), Ninh Thuan (660000–669999), Kien Giang (920000–929999), Quang Tri (520000–529999), Ha Tinh (480000–489999), Nghe An (460000–479999), Ninh Binh (430000–439999), Ho Chi Minh (700000–769999), and Thanh Hoa (440000–459999).

 

 

 

Shipping Information

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. UNIQ will not be responsible for any import duties, domestic charges or other additional taxes.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.